IT Technician Job Trailmycar

IT Jobs, Trailmycar Jobs.

Job Purpose:

To provide day-to-day technical support to internal staff, respond to client technical issues via inbound calls, and ensure the continuous performance and reliability of TMC’s systems, tracking platforms, and IT infrastructure.

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Key Responsibilities:

• Respond to and manage inbound client calls regarding technical issues with tracking systems.
• Log, troubleshoot, and resolve client complaints or escalate to Operations for field intervention.
• Monitor client tracking dashboards and flag offline or underperforming devices.
• Generate and share technical reports (e.g., trip reports, movement summaries, offline logs) with clients upon request.
• Provide IT support to internal staff — resolving hardware, software, and network issues.
• Set up user accounts, configure company devices, and manage access to internal systems.
• Support system updates, antivirus maintenance, backups, and IT security controls.
• Maintain a record of issued IT equipment, licenses, and access credentials.
• Coordinate with third-party IT vendors for complex or escalated issues.
• Assist in training staff or clients on system use, tracking platforms, and dashboard tools.
• Track and document all support tickets and recurring issues for future reference.
• Prepare daily and weekly summaries of client support cases, device health status, and action taken.

Minimum Qualifications & Experience:

• Degree in Information Technology, Computer Science, or related field preferably for JKUAT University.
• Minimum of 1- 2 years’ experience in IT support or helpdesk roles
• Familiarity with tracking systems, fleet dashboards, or CRM tools is an added advantage
• Ability to manage both technical diagnostics and client communication

Key Competencies:

• Technical problem-solving and diagnostic skills
• Strong verbal communication for client support
• Attention to detail in reporting and documentation
• Time management and task prioritization
• High integrity, professionalism, and data security awareness

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How to Apply

Interested and qualified candidates should forward their CV to: hr@trailmycar.com using the position as subject of email.