IT Technician Job Trailmycar
IT Jobs, Trailmycar Jobs.
Job Purpose:
To provide day-to-day technical support to internal staff, respond to client technical issues via inbound calls, and ensure the continuous performance and reliability of TMC’s systems, tracking platforms, and IT infrastructure.
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Key Responsibilities:
- Respond to and manage inbound client calls regarding technical issues with tracking systems.
- Log, troubleshoot, and resolve client complaints or escalate to Operations for field intervention.
- Monitor client tracking dashboards and flag offline or underperforming devices.
- Generate and share technical reports (e.g., trip reports, movement summaries, offline logs) with clients upon request.
- Provide IT support to internal staff — resolving hardware, software, and network issues.
- Set up user accounts, configure company devices, and manage access to internal systems.
- Support system updates, antivirus maintenance, backups, and IT security controls.
- Maintain a record of issued IT equipment, licenses, and access credentials.
- Coordinate with third-party IT vendors for complex or escalated issues.
- Assist in training staff or clients on system use, tracking platforms, and dashboard tools.
- Track and document all support tickets and recurring issues for future reference.
- Prepare daily and weekly summaries of client support cases, device health status, and action taken.
Minimum Qualifications & Experience:
- Degree in Information Technology, Computer Science, or related field preferably for JKUAT University.
- Minimum of 1- 2 years’ experience in IT support or helpdesk roles
- Familiarity with tracking systems, fleet dashboards, or CRM tools is an added advantage
- Ability to manage both technical diagnostics and client communication
Key Competencies:
- Technical problem-solving and diagnostic skills
- Strong verbal communication for client support
- Attention to detail in reporting and documentation
- Time management and task prioritization
- High integrity, professionalism, and data security awareness
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How to Apply
Interested and qualified candidates should forward their CV to: hr@trailmycar.com using the position as subject of email.
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