IT Administrator Assistant Job

IT Jobs.

Reports to: Managing Director and Senior Business Development Manager
Industry: Food & Beverage Ingredients Distribution
Location: Kenya
Employment Type: Full-Time

Our client, a leading company in the food and beverage ingredients distribution industry, is seeking to recruit a proactive and technically skilled IT Administrator Assistant to support the organization’s IT infrastructure, business systems, networks, hardware, and end-user support functions. The ideal candidate will be responsible for ensuring smooth day-to-day operation of ERP systems, inventory systems, office networks, websites, email platforms, and user devices while maintaining system reliability, data security, and operational continuity across the business.

Key Responsibilities

IT Support & User Assistance

• Provide first-level technical support to staff on hardware, software, email, printer, and network issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Troubleshoot system, connectivity, and user access issues.
• Assist users with ERP, inventory, accounting, and business applications.
• Escalate complex technical issues to the Systems Administrator or external vendors where necessary.
• Maintain IT support logs and issue tracking records.
• Support maintenance of company websites, social media platforms, and online presence.
• Assist in ensuring smooth operation of communication and information-sharing platforms.

Systems Administration Support

• Assist in maintaining servers, networks, and company systems.
• Support system backups, data recovery, and disaster recovery procedures.
• Monitor system performance and proactively report technical issues.
• Assist with user account creation, password resets, and access permissions.
• Support software installations, updates, and antivirus management.
• Ensure proper configuration and maintenance of company email systems.
• Support routine maintenance and optimization of IT infrastructure.

Network & Infrastructure Support

• Assist in maintaining LAN, WAN, Wi-Fi, and internet connectivity.
• Monitor network uptime and troubleshoot connectivity issues.
• Support CCTV, biometric systems, and other operational technologies.
• Coordinate with internet service providers and external IT vendors when required.
• Assist in maintaining structured cabling and organization of IT equipment.
• Support implementation and maintenance of office communication systems.

ERP & Business Systems Support

• Provide support for ERP, warehouse, inventory, and accounting systems.
• Assist departments in resolving transactional or system-related issues.
• Support data entry accuracy and maintain system integrity.
• Generate routine system and operational reports when requested.
• Participate in ERP upgrades, testing, and implementation projects.
• Support business process automation and system improvements where applicable.

IT Security & Compliance

• Support implementation of IT security policies and procedures.
• Ensure antivirus, firewall, and endpoint protection systems are operational.
• Assist in monitoring unauthorized access and suspicious activities.
• Promote safe IT usage practices among employees.
• Maintain confidentiality and security of company information and systems.
• Support compliance with internal IT policies and cybersecurity standards.

Asset & Documentation Management

• Maintain records of IT assets, licenses, warranties, and system configurations.
• Assist in tracking IT inventory and equipment allocation.
• Maintain updated technical documentation and user manuals.
• Coordinate repair and maintenance of IT equipment.
• Ensure proper documentation of IT support activities and technical procedures.

Qualifications

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems or a related field
• Professional certifications such as the following will be an added advantage: CompTIA A+, Network+, Microsoft Certifications, Cisco Certifications
• Minimum 2–4 years’ experience in IT support or systems administration.
• Experience in FMCG, distribution, warehousing, or manufacturing environments preferred.
• Familiarity with ERP systems, networking, and Windows environments.
• Experience supporting websites, social media platforms, and online business systems is an added advantage.

Key Competencies

• Strong troubleshooting and technical support skills.
• Knowledge of computer hardware, networking, and systems administration.
• Good understanding of ERP systems and business applications.
• Strong communication and customer service skills.
• Website, social media, and online platform management skills.
• Attention to detail and strong problem-solving ability.
• Ability to prioritize tasks and multitask effectively.
• High level of integrity and confidentiality.
• Ability to work independently and collaboratively within teams.
• Strong organizational and documentation skills.

Key Personal Attributes

• Professional and dependable.
• Proactive and solution-oriented.
• Strong analytical and critical thinking abilities.
• Adaptable and willing to learn new technologies.
• Strong teamwork and collaboration skills.
• Ability to remain calm under pressure and manage multiple priorities.
• Commitment to continuous improvement and operational efficiency.
• Strong sense of accountability and ownership.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title in the email subject (IT Administrator Assistant) to: vacanciess@corporatestaffing.co.ke before 22nd May 2026.

NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying.

Corporate Staffing Service never asks candidates to pay any money or pay for tests at any stage of the recruitment process.