Head of Technology Reliability Job CIC Insurance
About the Role
Reporting to the Group Director, Business Excellence, the Head of Technology Reliability oversees enterprise-wide operational service delivery, including Incident Management, Change Management, Service Desk, Monitoring, and 1st-Level Support.
Key Responsibilities
- Enterprise Service Operations Ownership
- Incident Management Leadership
- Release & Change Management Governance
- Service Desk & 1st-Level Support Oversight
- In charge of Monitoring & Service Availability
- Lead Disaster Recovery & Business Continuity
- Service Performance & Reporting
- Service Transition Governance from Build to Run
- Align Service Operations with Enterprise Risk Management
- Mentor and develop a high-performance team
Qualifications
- Master’s degree in ICT or relevant degree
- Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
- 10 – 12 years’ experience at a leadership level
Key Competencies
- Strategic and design Thinking
- Stakeholder Engagement & collaboration, Vendor & Partner Management
- Customer-Centric Mindset
- Change Management, Project & Product Management
- Technology Fluency & Data literacy
- Team Leadership & Talent Development
- Business Process Re-engineering
- Cybersecurity & compliance awareness
- Communication & Presentation
- Problem Solving & Adaptability
- Financial Acumen & Business Case Development
How to Apply
🎯 Before You Apply for This Job…
Found a job you really want? Don’t lose the opportunity because of your CV.
You may have the right experience and skills, but if your CV doesn’t clearly match what the employer is looking for, you may never get the interview.
Don’t apply with the same CV you use for every job.
Send us your CV + the job advert, and our recruitment team will customise your CV to position you strongly for that specific role.
Plus, you’ll receive 3 months job search support from our recruiters. You’ll have a dedicated recruiter to support you with your job search and help you find suitable jobs..
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.