General Manager Job Maseno University

Hospitality Jobs, Maseno University Jobs. General Manager directs commercial and enterprise operations, requiring a Master’s/Bachelor’s Degree in Business Admin and 10+ years executive experience.

MSU/ADM/KH/01/26
Requirements for Appointment;

• A Bachelor’s Degree in Hospitality Management or its equivalent from a recognized and accredited university with at least Twelve (12) years relevant cumulative work experience, Five (5) of which must have served at the Senior Management level at a reputable Hotel rated as Three (3) Stars and above;
• A Master’s degree in Hospitality Management or related area from a recognized Institution will give an added advantage;
• A solid understanding of financial management principles;
• Strong knowledge of Bar and entertainment industry;
• Must possess strong communication skills;
• Demonstrate outstanding leadership;
• Strategic thinking and problem solving abilities;
• Ability to work under minimal supervision and withstand work pressure;
• Should have skills in performance management and proficiency in computer applications;
• Ability and willingness to work flexible hours including weekends, holidays and late nights; and
• Conversant with the latest trends in the Hotel and Hospitality Management.

Duties and Responsibilities

• Planning and managing catering, accommodation and other Hotel Services;
• Development and implementation of Hotel Policies;
• Working closely with the Food and Beverage Department to ensure seamless coordination, monitor food quality and promptly address any issues to maintain high service standards;
• Preparing budgets and financial planning for the Hotel;
• Seek opportunities to maximize revenue for the Hotel;
• Ensure efficient and effective Hotel operational systems, processes and policies;
• Analyse data, anticipate challenges, and proactively implement strategies for operational efficiency and guest satisfaction;
• Ensure food safety and hygiene protocols are implemented and maintained in the food service areas;
• Maintenance, renovations, furnishings and improvement of Hotel’s Facilities and proper careand control of property, equipment and materials;
• Manage the Hotel’s Human Resource;
• Implement strategies to maximize profitability while maintaining high-quality standards;
• Support Management reporting, information flow and business processes and organization planning;
• Actively collaborate with the Sales and Marketing Department to identify revenue growth opportunities;
• Responsible for the preparation, presentation and subsequent achievement of the Hotel’s
• Annual Operating Budget, Marketing & Sales Plan and Capital Budget;
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements;
• Support and promote marketing functions; and
• Performs any other duties assigned from time to time.

How to Apply

Terms of Service

The Terms of service for these positions will be Permanent and Pensionable subject to Retirements Benefits Authority Regulations Terms EXCEPT for the position of General Manager, Grade KH 13 and Instructor, Grade Eleven (11) will be on a Three (3) Years Contract Terms renewable based on satisfactory performance

Mode of Application

Interested applicants should visit Maseno University Website; www.maseno.ac.ke to view the detailed job requirements. Each application should be submitted together with an updated Curriculum Vitae, ALL academic and professional certificates, ALL transcripts, latest pay slip and Three (3) Referees’ letters.

Maseno University is an equal opportunity employer and therefore applicants of all gender, marginalized groups and persons living with disability are encouraged to apply. The latter should attach their NCPWD certificate. Applications received after the deadline will not be considered. Only shortlisted candidates will be contacted and canvassing will lead to automatic disqualification. The University does not charge any fee for the recruitment and selection process.

Applicants should submit Five (5) hard copies of the application letter, together with the required testimonials. The application letter and all accompanying documents should also be consolidated into one running PDF document and emailed to recruitment_hr@maseno.ac.ke, clearly indicating the reference number of the position applied for. Applications must be submitted on or before 12th October, 2026 and addressed to

The Deputy Vice-Chancellor
Administration, Finance and Development
Maseno University
P. O. Box 333 – 40105
MASENO