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Front Office Supervisor Job PrideInn
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Job Summary
We are seeking an experienced Front Office Supervisor to oversee front desk operations and ensure excellent guest service while supporting and guiding the reception team.
Key Responsibilities
- Supervise daily front office operations
- Ensure smooth check-in and check-out processes
- Handle guest inquiries and resolve complaints
- Train and support reception staff
- Prepare duty rosters and manage attendance
- Ensure accurate billing, reservations, and reports
- Coordinate with other departments for seamless service delivery
Qualifications
- Diploma/Degree in Hospitality Management or related field
- 3-5 years’ experience in front office, with supervisory experience preferred
- Strong leadership and communication skills
- Proficiency in hotel systems (e.g., Opera)
- Ability to multitask and work flexible shifts
Key Competencies
- Leadership and team development
- Customer service excellence
- Attention to detail
- Conflict resolution skills
How to Apply
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