Front Office Supervisor (Head of Front Office) Job Severin Hotels
Admin Jobs, Severin Hotels Jobs.
In this role, you ensure a warm welcome, smooth operations, accurate administration, and a consistently high-touch guest experience.
Responsibilities
- Oversee daily front office operations, including fast and accurate check-in/check-out.
- Maintain excellent lobby and shop standards at all times.
- Handle guest requests and complaints quickly and professionally.
- Plan staff shifts and coordinate team coverage.
- Ensure timely communication across departments.
- Keep all systems and records up to date
- Support occupancy optimization and strict adherence to approved rate/pricing structures.
- Supervise billing, reservations, and OTA updates to ensure consistency and accuracy.
Requirements
- Experience: 3–5 years in Front Office, ideally in a 4–5 star safari camp or luxury lodge.
- Education: Diploma or Degree in Hospitality Management (or equivalent).
- Systems & Admin: Strong PMS knowledge, reporting discipline, and inventory control experience.
- Leadership: Proven ability to lead a small team and make sound decisions independently.
- Guest Service: Confident with VIP/high-touch service and complaint resolution.
- Communication: Excellent spoken and written English
- Personality: Warm, authoritative, hands-on, and highly detail-oriented.
Benefits
- Work in a unique setting: Be part of a renowned luxury safari camp in Tsavo West.
- High-impact leadership role: Take ownership of the full guest front-office journey and shape service standards.
- Career growth: Develop your leadership profile within Severin Hotels and gain cross-department exposure.
- Supportive team culture: Work in a professional, values-driven team focused on quality and guest excellence.
- Learning & development: Ongoing practical learning in operations, systems, and luxury hospitality delivery.
- Competitive package: Attractive salary package aligned with your experience and responsibilities.
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