Front Office Manager Job Accor
Admin Jobs, Accor Jobs.
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Job Description
- Lead, supervise, and motivate the front office team across both properties
- Ensure smooth and efficient check-in and check-out processes for all guests
- Maintain high standards of guest service, anticipating guest needs and resolving issues promptly
- Coordinate with reservations, concierge, housekeeping, and other departments to ensure seamless guest experiences
- Monitor room inventory, manage room allocations, and work with revenue management to maximize occupancy and revenue
- Train, mentor, and develop front office staff according to Accor brand standards and hotel policies
- Prepare and analyze daily, weekly, and monthly front office reports on occupancy, revenue, and performance metrics
- Promote Accor loyalty programs (ALL – Accor Live Limitless) and other hotel promotions to enhance guest retention
- Enforce compliance with hotel policies, safety, and security standards
- Oversee guest billing, cash handling, and financial transactions at the front desk
- Implement and maintain operational procedures and service standards for both brands
- Address and resolve guest complaints or special requests with professionalism and efficiency
- Collaborate with sales and marketing teams for VIP arrivals, group bookings, and special events
- Ensure all technology systems (PMS, phone systems, online check-in, etc.) are functioning and staff are trained to use them
Qualifications
- Degree in Hospitality Management or related field preferred.
- Proven experience in front office management, preferably in upscale or dual-branded hotels.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Knowledge of property management systems (PMS) and hotel software.
- Ability to handle guest complaints professionally and efficiently.
- Strong organizational and problem-solving skills.
- Knowledge of Accor brand standards is an advantage.
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