Candidates Testimonials – How C.S.S Got Me Hired
Advice From Our Recruitment Team – By Carolyne N. – Head Of Recruitment
Personalized Support for Your Success
Upcoming Trainings & Events – Leadership & Career Growth Events
Front Office Manager Job (60-80K)
Admin Jobs.
Description
To oversee and manage the Front Office operations, ensuring efficient guest service delivery, smooth check-in/check-out processes, and overall customer satisfaction in line with the hotel’s service standards.
Requirements
- Bachelor’s degree / Diploma in Hospitality Management.
- Minimum 3 years’ experience in front office operations, with at least 2 in a supervisory/managerial role.
- Strong leadership, interpersonal, and customer service skills.
- Excellent communication and problem-solving ability.
- Knowledge of hotel Management Systems.
Responsibilities
- Lead, train, and supervise the front office team (supervisors and executives).
- Develop and implement guest service policies and SOPs.
- Monitor daily front office operations (reception, reservations, concierge, switchboard).
- Manage guest relations, handle complaints, and ensure swift resolution.
- Coordinate with housekeeping, F&B, and other departments to ensure seamless guest experience.
- Ensure compliance with health, safety, and hospitality standards.
- Prepare and present periodic reports on occupancy, revenue, and guest satisfaction.
- Manage budgets, staffing schedules, and cost controls for the front office.
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.