Front Office Executive Job RKJMS
Admin Jobs. RKJMS Jobs
Facility: – Dr. Rasik Kantaria Jalaram Medical Services (RKJMS).
Location: Nairobi, Parklands.
Department: Front Office.
Reports to: Floor Supervisor.
ROLE SUMMARY
The Front Office Executive is the first point of contact at RKJMS and is responsible for delivering a professional, courteous, and efficient patient experience. The role supports smooth patient flow, accurate information management, billing support, and effective coordination across departments in line with RKJMS service standards and healthcare regulations.
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KEY RESPONSIBILITIES:
- Receive, welcome, and direct patients and visitors professionally
- Register patients and update records accurately in the Hospital Information System (HIS)
- Verify patient identification, insurance, and referral details
- Schedule and manage patient appointments and queues
- Handle calls, emails, and walk-in inquiries efficiently
- Provide information on hospital services, clinics, and billing procedures
- Support billing, invoicing, receipts, NHIF, and insurance processes
- Maintain accurate records, registers, and daily handover reports
- Coordinate with doctors, nurses, diagnostics, pharmacy, and billing teams
- Uphold customer service standards, confidentiality, and professionalism
- Adhere to hospital SOPs, IPC guidelines, and ethical standards
MINIMUM REQUIREMENTS
- KCSE Certificate
- Diploma in Front Office, Business Administration, or Healthcare-related field is an added advantage
- 1–2 years’ experience in a hospital or healthcare front office
- Knowledge of HIS/EMR systems and basic billing processes
- Strong customer service, communication, and organizational skills
- Knowledge of HIS/EMR systems and basic billing processes
- Strong customer service, communication, and organizational skills
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HOW TO APPLY
Application Deadline: 07th February 2026
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