Fraud Monitoring Supervisor Job Network International

IT Jobs, Network International Jobs.

About the Role

The job holder is responsible for the supervision of the fraud prevention team, ensuring timely detection, investigation, and mitigation of fraudulent activities across merchants, customers and their transactions. The role focuses on strengthening controls, improving decision quality, driving team performance, and supporting the organization’s overall fraud risk strategy while maintaining service level agreements and customer experience.

Responsibilities

• Review and approve fraud prevention escalations in line with defined policies, thresholds, and escalation matrix.
• Ensure compliance with Fraud prevention Service Level Agreements.
• To Identify internal training needs, facilitate training sessions.
• Organize and facilitate training of merchants
• Track effectiveness of the training.
• Streamline fraud prevention process with DPO group merchants.
• Coordinate orientation of the new fraud prevention team members.
• Team mentorship and coaching.
• Any other task as assigned by the Fraud prevention Manager.
• Fraud Prevention trainings conducted for the team and merchant.
• Prepare weekly, monthly or ad-hoc reports of fraudulent activity.
• Prepare management reports and presentation.

Qualifications

• Bachelor’s degree in a business, economics, mathematics or Information Technology related course.
• Certification in a fraud prevention related discipline is an added advantage.
• At Least 2 years’ experience in Fraud and Risk analytics in a financial institution.
• Energetic, motivated, and detail oriented.
• Excellent communication and presentation skills.
• Self-starter with a good business sense.
• Excellent in data analytics.
• Creative and proactive approach towards challenges.
• Independent, resourceful and possess high drive to excel.
• Ability to work in fast paced environment

How to Apply

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