Flight Purser Job Jambojet Nairobi, Kenya

Role Purpose Statement:

Under the general direction and guidance of the In-flight services supervisor, the Flight Purser is responsible for overseeing the cabin operations on flights. This role involves leading the cabin crew team, ensuring the highest standards of passenger service, safety, and comfort, and acting as the main liaison between cabin crew and flight deck officers.

Key Responsibilities:

• Lead and manage the cabin crew team, ensuring efficient and effective teamwork during flights.
• Oversee and ensure adherence to all safety and security procedures, conducting safety briefings and checks, and coordinating with the flight deck for smooth operation.
• Deliver and supervise high-quality passenger service, addressing any concerns or needs, and ensuring a comfortable and pleasant flight experience.
• Act as the primary liaison between the cabin crew and flight deck officers, ensuring clear and effective communication.
• Drive revenue through onboard sales, while managing in-flight services to ensure high standards and passenger satisfaction, and ensure proper utilization of company property to avoid wastage and misuse.
• Direct and coordinate cabin crew during emergencies, ensuring proper execution of safety procedures and passenger management.
• Mentor and guide cabin crew members, encouraging professional development and adherence to company standards.
• Ensure compliance with aviation regulations and company policies, maintaining accurate in-flight documentation and reports.
• Collect and analyze passenger feedback to continuously improve service quality and address areas for enhancement.
• Ensure adherence to company grooming and uniform standards by self and crew while on duty, thereby upholding the professional image of the airline through exemplary conduct, grooming, and customer interaction.
• Gather feedback from passengers regarding their flight experience and report any issues or suggestions to the management, continually seeking opportunities for enhancing service quality.

Qualifications:

• Education: Minimum of a Diploma or equivalent in hospitality, or a related field is advantageous.

How to Apply

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