Flight Attendants Job Jambojet Nairobi, Kenya

Role Purpose Statement:

Under the general direction and guidance of the In-flight Services Supervisor, the Flight Attendant is responsible for ensuring the safety, comfort, and satisfaction of passengers onboard the flights. This role involves providing exceptional customer service, conducting safety procedures, and addressing passengers’ needs during the flight.

Key Responsibilities:

• Be trained and ready to handle emergency situations effectively, including administering first aid and guiding passengers in emergencies.
• Report to the lead cabin attendant and the pilot-in-command all situations affecting the safety or security of the operation and incidents or safety concerns they may have, or that may be communicated to them by passengers.
• Liaise with the cockpit crew for updates on flight details and relay important information to passengers clearly and professionally.
• Follow directives of the lead cabin attendant under the authority of Pilot in command to maintain company standards for customer satisfaction and loyalty.
• Assist passengers with boarding and disembarking, handle special needs passengers, and resolve any in-flight passenger issues tactfully.
• Drive revenue by maximizing onboard sales and enhancing the passenger journey from start to finish. Serve meals, beverages, and sell onboard duty-free goods, managing in-flight entertainment systems to ensure a pleasant flying experience.
• Prepare the cabin for flights, ensuring cleanliness, maintaining proper utilization of company property to avoid wastage and misuse, and ensuring all necessary supplies are onboard.
• Adhere to all aviation regulations and company policies, including uniform standards and professional conduct.
• Gather feedback from passengers regarding their flight experience and report any issues or suggestions to the management, continually seeking opportunities for enhancing service quality.

Qualifications:

• Education: Minimum of Certificate in Cabin Crew or equivalent; a degree in hospitality, communication, or related field is a plus.
• Experience: A minimum of 1 year experience in customer service or hospitality is advantageous. Specific training will be provided.
• Certifications: Holder of a valid Cabin Crew license/certificate
• Membership to professional bodies is an added advantage.

How to Apply

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