EMS Officer NGO Job St John Ambulance

NGO Jobs. St John Ambulance Jobs

Reports to: EMS Manager
Location: Nairobi

Key Responsibilities

Operational Coordination & Support

• Coordinate daily EMS operational activities, including deployment planning and shift scheduling for EMTs, drivers, and support teams.
• Monitor ambulance utilization, response times, and crew performance to ensure optimal service coverage.
• Ensure compliance with EMS policies, standard operating procedures (SOPs), and safety protocols.
• Oversee readiness and maintenance of emergency vehicles, medical equipment, and lifesaving supplies.
• Conduct routine inspections to ensure all ambulances meet regulatory, safety, and quality standards.
• Track serviceability, repairs, and compliance documentation for EMS assets.

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Service Quality & Contract Management

• Support contract implementation by coordinating EMS coverage for events, medical standbys, and corporate clients.
• Monitor service delivery, collect feedback, and escalate service gaps or risks.
• Prepare operational, incident, and performance reports for management review.

Training, Mentorship & Staff Support

• Supervise and mentor EMT students during clinical rotations, ensuring adherence to professional and clinical standards.
• Provide ongoing coaching to staff to enhance patient care, teamwork, and operational excellence.
• Assist in conducting drills, refresher trainings, and competency assessments.

Incident Review & Investigations

• Support investigations related to incidents, service complaints, or operational challenges.
• Document findings, recommend corrective actions, and assist in implementing improvement plans.

Qualifications & Experience

• Bachelor’s degree in Nursing, Emergency Medical Care, Public Health, Health Management, or a closely related field.
• Certified EMT or Paramedic from a recognized and accredited institution.
• Valid BLS, ACLS, and First Aid certifications (PHTLS/ATLS is an added advantage).
• Minimum 8 years of progressive EMS experience, including at least 5 years in a supervisory or teamlead role.
• Demonstrated knowledge of ambulance operations, EMS protocols, and emergency response systems.
• Strong leadership, communication, coordination, and problemsolving skills.
• High level of integrity, attention to detail, and ability to remain calm under pressure.
• Proficiency in report writing and basic computer applications (MS Office).

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How to Apply

Applications attached as one combined PDF document (containing the application letter, CV, and certificates) should be sent to recruit@stjohnkenya.org by March 24, 2026. The email subject line should contain only the “POSITION APPLIED FOR”.

• Applications will be reviewed on a rolling basis.
• St John Kenya is an equal opportunity employer. Women, youth, minority and marginalized groups, and persons living with disabilities are strongly encouraged to apply. Only shortlisted candidates will be contacted.
• Note: Any form of canvassing will lead to automatic disqualification