Employee Experience Manager Job Jacaranda Health

HR Jobs. Jacaranda Health Jobs

The Employee Experience function sits within the Human Resources department and is responsible for shaping how staff experience work at Jacaranda Health. The role focuses on performance management, employee engagement, culture, learning and development, and talent processes.

We work closely with all departments across the organization, partnering with managers to build strong teams, support employee growth, and ensure consistent HR practices across the organisation. The team values clarity, continuous improvement, and practical, people-centered solutions that improve day-to-day work.

Key Responsibilities

Performance & Talent Management

• Own and drive the end-to-end performance management cycle, including planning, manager enablement, mid-cycle reviews, and end-of-cycle processes
• Coach managers on setting objectives, conducting performance conversations, and managing performance effectively
• Lead continuous improvement of performance management processes and tools
• Coordinate promotion reviews, career development processes, and internal mobility
• Manage Performance Improvement Plans (PIPs) and support managers in handling complex performance cases

Culture & Engagement

• Manage the employee engagement calendar, including surveys, pulse checks, recognition initiatives, and feedback loops
• Lead the employee wellbeing programme and track participation and impact
• Act as a key point of contact for employee experience matters and contribute ideas to strengthen organisational culture

Learning & Development

• Translate L&D strategy into an annual training plan and ensure timely execution
• Support managers in embedding ongoing development conversations into team routines
• Oversee training coordination, vendor engagement, and learning records
• Lead rollout of HR frameworks and policy-related training

Talent Acquisition & Job Architecture

• Support recruitment processes from role design to offer stage in line with organisational growth needs
• Ensure consistency in job evaluation, grading, and documentation
• Track recruitment metrics and support employer branding initiatives

Team Management & HR Advisory

• Supervise and develop the Senior HR Coordinator – Employee Experience
• Provide HR advisory support to managers on employee-related matters
• Identify and implement process improvements, including leveraging HR technology and AI tools
• Contribute to broader HR initiatives as required

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a related field
• Professional HR certification (e.g., CHRP (K)) is an added advantage
• Minimum 5 years of progressive HR experience, including experience in performance management and generalist/advisory roles
• Demonstrated experience leading a full performance management cycle end-to-end
• Experience driving improvements in HR processes and systems
• Exposure to multi-site or multi-country work environments is an advantage

Skills and Competencies

• Strong HR advisory and coaching skills
• Excellent communication and documentation skills
• Structured and highly organised, with ability to manage multiple priorities
• Analytical mindset with ability to use data to inform decisions
• Proactive and self-driven, with a continuous improvement mindset
• Strong stakeholder management and relationship-building skills
• Interest in leveraging HR technology and AI tools to improve efficiency

How to Apply

Click here to apply