Drive – Deployment Officer Job AGL Nairobi, Kenya
Mission Description
- The Deployment Officer (DO) plays a key role in the successful rollout of Drive Transport Management System across countries. Acting as a local execution backbone, the DO bridges business teams, Key Users, and the Central Project Team to ensure solution readiness, effective training, and smooth Go-live adoption.
- The role combines business and solution expertise, training delivery, testing coordination, and post-Go-live support, with a strong focus on user enablement and deployment quality.
Key Responsibilities
Based in Nairobi and reporting to the Drive Central Deployment team, the successful candidate will be responsible for:-
Deployment Preparation
- Build strong knowledge of DRIVE solutions, processes, and deployment methodology
- Support local deployment preparation and prerequisites phase
- Enable and coordinate DRIVE local template completion
- Prepare Key User onboarding, training, and deployment readiness activities
Test & Validation
- Coordinate Key Users during test definition and execution
- Consolidate test plans and ensure business critical scenarios are prioritized
- Identify risks, defects, and readiness gaps impacting deployment
- Ensure test environments (data, access, tools) are ready
- Contribute to Go/No-Go assessment through test and readiness insights
Training & Change Enablement
- Adapt and deliver training materials for Key Users and End Users
- Deliver solution training prior to Go-live
- Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption.
Go-Live & Hypercare
- Provide Level 2 functional support during hypercare
- Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
- Sensitivity: Internal
- Enable Key Users to progressively take ownership of local support
- Deliver additional training as needed post Go-live
Qualifications
- Strong understanding of logistics and/or finance business processes (5 years’ experience on legacies)
- Experience with IT solutions and digital tools; TMS knowledge is a plus
- Proven experience in training delivery and change management
- Project management experience
- Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)
- PROSCI certification
- Flexible to travel across AGL Africa countries for training, Go-live, and support
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