Digital & IT Specialist Job

IT Jobs, Corporate Staffing Jobs. Responsible for managing digital platforms and IT systems, providing technical support, maintaining networks and software, troubleshooting system issues, and supporting digital transformation initiatives. Requires a degree or diploma in Information Technology, Computer Science with a minimum of 7+ years’ relevant experience This is a full-time, on-site position

Job Purpose

• The Digital Workplace & IT Specialist will be responsible for supporting, managing and continuously improving the organisation’s digital workplace environment.
• The role will focus on ensuring that employees have the right technology, systems, tools and knowledge to work efficiently, securely and collaboratively.
• The successful candidate will be highly experienced in Microsoft 365, Google Workspace, cloud-based business applications, digital collaboration tools, workplace technology and user training.
• A key responsibility of this position will be to train and enable employees across all departments to effectively use the organisation’s digital tools, improve adoption of available systems, establish standard ways of working and provide ongoing technical support.
• The ideal candidate should be able to translate technical solutions into simple, practical instructions that non-technical employees can easily understand and apply.

Key Responsibilities

• Manage and support the organisation’s digital workplace environment.
• Administer and support Microsoft 365 and/or Google Workspace environments.
• Manage business email accounts, user accounts, licences, permissions and access.
• Support Microsoft Teams, SharePoint, OneDrive and other collaboration platforms.
• Support Google Drive, Google Docs, Sheets, Meet and other Google Workspace applications
  where applicable.
• Establish appropriate structures for shared drives, folders, documents and departmental
  workspaces.
• Ensure employees can securely access the information and tools required for their roles.
• Identify opportunities to improve how teams collaborate and share information digitally.
• Recommend appropriate technology and software solutions to management.
• Conduct an assessment of employees’ current digital skills and working practices.
• Develop an annual/quarterly digital skills training programme.
• Conduct practical training sessions for employees and departments.
• Train employees on Microsoft 365 / Google Workspace and other business applications.
  o Google Workspace and Microsoft Workspace.
  o Online meeting and collaboration tools.
  o Cloud-based document management.
  o AI productivity tools.
  o Digital security and safe technology practices.
• Develop simple user guides, manuals, FAQs and SOPs.
• Provide one-on-one or small-group support where employees require additional assistance.
• Monitor adoption and effective use of digital tools.
• Identify recurring knowledge gaps and develop targeted refresher training.
• Ensure new employees receive appropriate technology onboarding.

IT Support & Troubleshooting

• Provide first-line and second-line technical support to employees.
• Diagnose and resolve hardware, software, connectivity and application issues.
• Troubleshoot computers, printers, internet connectivity, email and business applications.
• Support employees with account access, passwords and authentication issues.
• Escalate complex technical issues to external IT providers where necessary.
• Maintain a record of IT incidents, requests and resolutions.
• Establish basic IT support procedures and service standards.
• Ensure employees receive timely technical assistance.

Systems Administration

• Manage employee user accounts and access rights.
• Set up and deactivate accounts for new and departing employees.
• Manage software licences and subscriptions.
• Maintain accurate records of company technology assets and software.
• Review user access periodically to ensure appropriate permissions.
• Support the implementation and configuration of business applications.
• Coordinate with external IT vendors and service providers.
• Ensure systems remain functional, properly configured and fit for business use.

Cybersecurity & Data Protection.

• Promote good cybersecurity practices across the organisation.
• Train employees on cybersecurity awareness and safe digital practices.
• Support implementation of strong password and authentication practices.
• Promote appropriate use of multi-factor authentication.
• Monitor and address basic security risks.
• Ensure appropriate access controls are maintained.
• Support secure handling and sharing of company information.
• Educate employees about phishing, suspicious emails, malware and other common cyber
  threats.
• Escalate potential security incidents promptly.
• Work with management and external IT/security providers on cybersecurity matters
  where required.

Cloud & Document Management

• Establish and maintain an organised cloud-based document management structure.
• Support the migration of documents from local storage to approved cloud platforms
  where appropriate.
• Establish appropriate departmental folders and access permissions.
• Promote proper naming, storage and version-control practices.
• Ensure employees understand where and how company documents should be stored.
• Reduce reliance on personal devices, local storage and unstructured file sharing.
• Support secure collaboration on documents between departments and teams.

Business Productivity & Automation

The specialist should continuously identify opportunities to make employees more productive through technology.

Responsibilities will include:

• Identify repetitive manual processes that could be digitised or automated.
• Recommend productivity tools and solutions.
• Introduce appropriate workflow and automation solutions.
• Support the use of AI tools for legitimate business productivity purposes.
• Identify opportunities to improve reporting, communication and information sharing.
• Work with department heads to understand operational challenges and propose technologybased solutions.
• Measure whether implemented solutions are actually improving efficiency.
  H. IT Policies, SOPs & Governance
• Develop and maintain IT-related SOPs and user guidelines.
• Support management in developing acceptable-use policies for company technology.
• Establish standards for the use of company systems and digital platforms.
• Maintain documentation of key systems and processes.
• Support compliance with company data-security requirements.
• Ensure staff understand and follow approved technology processes.
• Maintain an up-to-date IT asset and systems register.

IT Onboarding & Offboarding

• The specialist will work closely with HR to ensure employees are properly supported when joining or leaving the organisation.

New Employees

• Set up required email and system accounts.
• Configure access to relevant platforms.
• Provide basic technology orientation.
• Ensure employees understand the organisation’s digital workplace.
• Provide access according to their role and department.

Departing Employees

• Disable or recover system access promptly.
• Recover company technology and devices.
• Transfer ownership/access to relevant company files where required.
• Ensure company information is retained appropriately.
• Coordinate with HR and management during the offboarding process.

Key Deliverables

Within the first 3–6 months, the successful candidate is expected to deliver:

• Digital Workplace Audit
• Digital Skills Assessment
• Staff Digital Training Programme
• Digital Workplace SOPs
• Cloud Document Management Structure
• User Access Review
• IT Asset Register
• Cybersecurity Awareness Programme.
• Technology Improvement Plan
• Ongoing IT Support Framework.

Qualifications

Minimum Requirements.

• Bachelor’s degree or diploma in; Information Technology, Computer Science, Information
  Systems, Business Information Technology, ICT or a related field.
• Only candidates with a Minimum of 7+ years’ relevant experience in IT support, digital
  workplace management, systems administration or a similar role.
• Demonstrable experience supporting business users.
• Strong experience with Microsoft 365 and/or Google Workspace.
• Demonstrable experience conducting employee technology training.
• Strong understanding of cloud-based business applications.
• Good understanding of cybersecurity principles.
• Excellent troubleshooting skills.

How to Apply

Click here to apply