Delivery Manager Job Network International

IT Jobs, Network International Jobs.

About the Role:

Responsible for managing end-to-end delivery of strategic & high value revenue projects through effective collaboration with Clients, Vendors, Service Providers, and other internal/external stakeholders; obtain commitments for critical issue free delivery of medium to large size key initiatives. 

Establish project plans: define project scope, secure the necessary resources & plans & monitor all activities Drive project execution: track project activities to ensure delivery, monitor & handle changes, conflicts & escalations Handle customer & stakeholder engagement: manage & build stakeholder confidence & trust, ensure project progress arranging meetings & customer events.

Provide support, supervise staff, and provide direction and mentorship in tech support and service delivery

Assist Project Managers, when needed, in coordinating with other departments including products, operations, finance and sales to deliver project documents on time and managing risk of any deviations 

Must Read>>>How Our Professional CV Service Turns You into a Priority Candidate

Responsibilities

Project and Program Delivery

• Manage end-to-end delivery of key Strategic projects right from involvement in requirement consolidation, conceptualization, planning, execution, and delivery. 
• Plan and assign project managers to achieve client delivery – from scoping to launch 
• Effectively collaborate with internal and external stakeholders to align deliveries with Client expectations. 
• Ensure project plan creation, management and implementation within stipulated timelines and budget. 
• Ensure creation, management, and completion of all documentation in line with NI Project Management Process.
• Actively drive and manage the Portfolio Board and any necessary Steering Committees
• Manage and sustain issue free delivery of all assigned projects and initiatives to achieve required results and ensure good customer experience. 
• Ensure optimum timelines for obtaining cost approvals through effective collaborations with vendors and internal stakeholders. 
• Manage ongoing communication with all stakeholders with escalations wherever appropriate. 
• Ultimately responsible for all aspects of the Project right from inception to delivery
• Establish, develop partnerships with Clients by acting as a trusted advisor to NI Clients by  identifying /agreeing on needs and proactively providing solutions.
• Provide professional project management support to other internal areas for internal projects/initiative
  • Manage end-to-end delivery of projects and create good customer experiences through fulfillment of client expectations well within timelines and budget. 
  • Manage compliance requirements during project delivery through adherence to NI policy standards for data security Visa, MasterCard and other local card scheme mandates. 
  • Ensure confidentiality of sensitive data and client information 
  • Ensure adherence to NI project management processes and ensure due diligence during all stages of projects/initiatives for quality solution deployment to NI Clients. 
  • Manage change management across the project internally and externally
  • Identify, manage, and mitigate risk across the process. 
  Team Leadership
  • Lead a team of Project Managers with a focus on client delivery with a collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
  • Provide guidance to subordinates, ensure effective team building and skill upgrading for subordinates for meeting end objectives.
  • End-to-end vendor management. 

Qualifications

• Proven experience gained within the banking and services world out of which 7-8 years be in the Cards & Payment domain (Preferred). 
• PMP or Prince2 certification (Preferred)
• Deep knowledge and understanding of the project management techniques, tools and processes and detailed understanding of Project Management Methodology including Waterfall and Agile. 
• Proficient with the Microsoft Office Suite and Project Management frameworks
• High degree of independent judgement, with an ability to handle confidential and sensitive information 
• Fluency in written and spoken English is essential. 
• Very good oral/written communication and interpersonal skills for effective collaboration with clients. Excellent leadership skills to encourage teamwork and motivate employees& negotiating skills.
• Working to tight deadlines, an ability to perform well in high-pressure environments.
• Strong team player: flexible, proactive, with a strong desire to learn. 
• Ability to manage multiple tasks simultaneously.

Required Competencies: 

• Customer focused 
• Results oriented 
• Initiative and Perseverance 
• Collaboration & Team Player 
• Organizational & Planning 
• Problem solving & Information gathering

Must Read>>>4 Reasons Top Kenyan Professionals Are Getting PMP Certified Right Now

How to Apply

Click here to apply