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Customer Success Manager (Device Financing) Job Mogo
Communication Jobs. Mogo Jobs
Key Responsibilities:
Customer Communication
- Manage and enhance outbound communications (SMS, email, WhatsApp).
- Develop and roll out sales call scripts and templates across markets.
- Continuously test and refine communication tone and effectiveness.
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Customer Journey & Experience
- Optimize customer touchpoints across the financing lifecycle.
- Ensure a consistent and seamless experience from onboarding to repayment.
- Collaborate with design and product teams on customer-facing content.
Customer App & Digital Experience
- Partner with IT and product teams to improve the customer app experience.
- Translate customer needs and feedback into app features and UI/UX improvements.
- Support rollout of new digital tools that enhance engagement and self-service.
Customer Insights & Feedback
- Lead NPS and survey collection across application and agreement stages.
- Analyze customer feedback to identify key pain points and opportunities.
- Translate insights into clear recommendations and improvement initiatives.
Loyalty & Retention
- Design and launch loyalty programs and engagement campaigns.
- Drive initiatives that strengthen customer trust and long-term retention.
- Monitor and report on loyalty performance and business impact.
Qualifications:
- A degree in Business, Marketing, Communications, or related field.
- 2-5 years of experience in customer success, customer experience, or CRM-focused roles.
- Proven ability to design and optimize customer communication and engagement strategies.
- Strong understanding of customer journeys and digital experience management.
- Proficiency with CRM and communication platforms (e.g., Salesforce, HubSpot, WhatsApp Business, or similar).
- Analytical mindset with experience interpreting NPS, survey, and engagement data.
- Excellent communication, presentation, and cross-functional collaboration skills.
- Experience in telecom, fintech, or device financing is an advantage.
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How to Apply
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