Customer Success Executive (Energy Sector) Job IRES

Customer Service Jobs, Indepth Research Institute Jobs.

Location: Tala Road, Runda, Nairobi, Kenya Contract Type: Full-time

Company Overview:

Indepth Research Institute (IRES) is a global corporate training and professional services firm dedicated to enhancing the productivity, performance, sustainability, and overall success of organizations worldwide. We do this through our five lines of services: Data Analytics, Social and Market Research, Corporate Training and Development, Management and Business Advisory, and Digital Innovation.

Job Summary

Role & Responsibilities

Business Development & Client Acquisition

• Identify and target potential clients (corporates, government agencies, NGOs) within the energy sector using market research, industry reports, and networking.
• Develop and execute strategies to generate high-quality leads through cold outreach, referrals, partnerships, and industry events.
• Conduct in-depth consultations with prospects to understand their business
• challenges and position the company’s services as solutions.

Relationship Management & Stakeholder Engagement

• Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public and private sectors.
• Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.
• NGO & Development Sector Collaboration: Work with NGOs, international organizations, and donor-funded projects to align services with their program objectives.
• Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains (Technical Teams → Procurement → Legal → C-Suite).

Sales Strategy & Proposal Development

• Tailored Solutions: Customize service offerings to meet sector-specific demands.
• Proposal & Pitch Development: Prepare compelling proposals, presentations, and bids that highlight value propositions, ROI, and competitive advantages.

Market Intelligence & Competitive Analysis

• Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector.
• Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.

Collaboration & Reporting

• Cross-Functional Coordination: Work with marketing, product, and delivery teams to ensure seamless client onboarding and service execution.
• Sales Performance Tracking: Maintain accurate records in CRM systems, provide regular sales forecasts, and report on KPIs (conversion rates, revenue growth, pipeline health).

Required Skills & Competencies

• Engineering (Electrical/Mechanical), Energy Management, Environmental Science

Key Certifications:

• PMP (Energy Projects), Certified Energy Manager (CEM), LEED

Additional Qualifications

• CRM
• Experience in B2B/B2G Sales: Prior success selling consulting, professional services to large organizations.
• Certifications: Relevant industry certifications
• Sector Expertise: Deep understanding of the sector’s dynamics, pain points,and decision-making processes.
• Persuasive Communication: Ability to articulate complex service offerings clearly to technical and non-technical stakeholders.
• Strategic Selling: Consultative sales approach with a focus on long-term client value.
• Private, Government & NGO Procurement Procedures Knowledge: Familiarity with public tenders, grant funding, and donor agency procurement rules (for the energy sector).

How to Apply

Click here to apply