Customer Services Manager Job Amentum

Customer Service Jobs, Amentum Jobs.

Job Responsibilities:

The Customer Services Manager is responsible for delivering exceptional customer service by addressing and resolving customer requests, providing accurate information, and fostering a positive customer experience. Core responsibilities include, but are not limited to:

• Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner.
• Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor.
• Ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently, aiming for the highest level of satisfaction.
• Maintaining a record of customer interactions, inquiries, complaints, and resolutions in accordance with organizational procedures.
• Developing, implementing, and upholding customer service standards to align with Amentum and US Navy requirements.
• Acting as the primary point of contact for customer relations and ensuring successful communication between customers and relevant departments.
• Training, supporting, and mentoring staff in customer service skills, procedures, and best practices.
• Identifying recurring customer service issues and proposing improvements to enhance operations and overall customer satisfaction.
• Documenting and maintaining customer service policies and procedures to ensure consistency and compliance with operational goals.

Minimum Requirements:

• High school diploma or equivalent.
• At least 2-4 years of experience in customer service, customer relationship management, or a managerial role in a customer-facing environment.
• Strong interpersonal, communication, and problem-solving skills with the ability to effectively interact with personnel from diverse cultural and professional backgrounds.
• Excellent organizational and time management skills to handle multiple customer requests simultaneously.
• Proficiency in relevant software tools for communication, documentation, and data tracking.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
• Valid country driver’s license.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Experience managing customer service operations in a government, military, or remote environment.
• Demonstrated ability to develop and implement customer service training programs for team members.
• Proven capacity for identifying customer service trends and implementing solutions to improve operational effectiveness and satisfaction.

How to Apply

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