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Customer Services Executive Job Inchcape
Customer Services Executive Job. Customer Service Jobs In Kenya
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Key Duties and Responsibilities:
- Coordination – Communicating effectively with principal, customers along with the Sales Executive on a timely and accurate manner in order to ensure smooth delivery of services.
- Customer Satisfaction – Providing solutions to customers and aligning internal processes in order to achieve customer satisfaction.
- Respond to all incoming calls from customers who require information on our services. This information includes, but is not limited to pricing information (quotations), and product information.
- Prepare & send Import quotations to all customer & partner inquiries in a timely manner. Effectively articulate product information, features, and benefits, e.g. Rate Enquiries, Request for Quotations (RFQ’s) etc.
- Effectively communicate with principal & POL offices as well as internal departments, Operations etc. Develop and maintain a professional working partnership with assigned customers and maintain a clear understanding of the customers changing industry and business needs.
- Monitor and manage commitments ensuring on timely delivery of shipments, and proactive communication is achieved with potential service situations.
- Communicate with Customer Service Supervisor on any customer issues such as late deliveries, detention or other problems that may occur.
- Participate in Customer Service and Sales meetings.
Who You Are:
- Degree or Diploma from any recognized university.
- Minimum of 2 to 3 years of industry experience.
- Good communication and PC skills.
- Able to work under pressure.
- Knowledge of geographic locations and the ability to calculate time and distance for these locations.
- Strong analytical and problem solving ability.
- Demonstrate above average organizational skills to effectively handle multiple priorities with short deadlines.
- Shipping Agency Experience is desirable but not essential
Must Read>>Why You’re Failing Interviews (Even With a Good CV) – Fix This Now!
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.