Candidates Testimonials – How C.S.S Got Me Hired
Advice From Our Recruitment Team – By Carolyne N. – Head Of Recruitment
Personalized Support for Your Success
Upcoming Trainings & Events – Leadership & Career Growth Events
Customer Service Intern Job iNet Africa
Customer Service Jobs. iNet Africa Jobs
We are seeking a passionate and motivated Customer Service Intern to join our dynamic team. This internship provides an excellent opportunity to gain hands-on experience in the customer service field. As an intern, you will serve as the first point of contact for our valued customers, assisting with inquiries and ensuring a positive and professional experience.
This role is ideal for an individual who is eager to learn, develop strong communication skills, and contribute to delivering exceptional service.
Read More>>>Boost Your CV in Minutes: 3 Action Word Tips That Get You Noticed
Key Responsibilities
- Greet and engage customers via phone, email, and chat in a friendly and professional manner.
- Identify customer needs and direct them to the appropriate service or department.
- Accurately input and update customer interaction details in the CRM system after each engagement.
- Manage and respond to basic customer inquiries and support tickets on time.
- Escalate complex issues to senior team members or relevant departments.
- Assist in monitoring customer account balances and support basic payment reminders and notifications.
- Follow up with customers to ensure satisfaction and resolve any pending concerns.
- Help prepare basic reports on customer interactions and resolutions.
- Maintain organized records of all customer communications.
- Support customers with basic troubleshooting by guiding them through steps to resolve common issues.
- Work collaboratively in a team-oriented and customer-focused environment to enhance the overall customer experience.
Requirements
- Living in or willing to relocate to Mombasa.
- Strong passion for customer service and helping others.
- Excellent written and verbal communication skills.
- Strong problem-solving ability with a customer-first attitude.
- Ability to work efficiently in a fast-paced environment.
- Good organizational skills and attention to detail.
- Proficiency in CRM systems and basic computer software is an added advantage.
- Previous experience in customer service or a related field is a plus.
Read More>>>The 5-Minute Interview Formula That Gets Job Offers
How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Get it reviewed here by our recruiters today.