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Customer Service Executive- Clean Cooking Job Sun King
Customer Service Executive- Clean Cooking Job
Responsibilities
- Handle inbound and outbound customer communications across multiple channels (calls, SMS, email, WhatsApp).
- Respond to inquiries related to product usage, payments, installations, and service requests.
- Escalate unresolved or critical issues to supervisors and relevant departments.
- Record and update customer interactions in CRM tools with accuracy and clarity.
- Provide first-level troubleshooting support and educate customers on safe and effective product use.
- Monitor customer satisfaction and proactively follow up to ensure resolution.
- Share trends, common issues, and customer insights with the contact centre team to improve service delivery.
- Support customer onboarding efforts in new areas by answering queries and guiding them through product processes.
Qualifications
- Strong communication skills in English and Swahili, with the ability to connect with customers empathetically and professionally.
- At least 1–2 years of experience in a contact centre, customer service, or front-facing support role.
- Basic proficiency in using CRM tools, mobile apps, and communication systems.
- A customer-first mindset with a strong sense of ownership and accountability.
- The ability to remain calm and solutions-oriented while handling customer complex concerns.
- Familiarity with clean energy or LPG products is an added advantage.
How to Apply
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This job will attract 1000+ applicants.
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