Customer Service & Content Creation Graduate Trainee Job Betech Solar Solutions
Customer Service Jobs. Betech Solar Solutions Jobs. Customer Service & Content Creation Graduate Trainee responding to customer inquiries, following up on leads and creating engaging marketing content including product photos, short videos and social media posts, requiring a confident, persuasive and customer-focused graduate comfortable speaking with customers and appearing on camera, in a solar energy environment, on-site role.
Job Summary
- Betech Solar Solutions is seeking a confident, talkative, presentable, persuasive, and customer-focused Graduate Trainee to support our customer service, content creation, social-media, and website activities.
- This is a 3-month paid internship with a monthly stipend of Ksh 20,000. The successful candidate must be comfortable speaking with customers, appearing on camera, and creating engaging content that promotes our solar products, services, and completed projects.
- Based on performance and business needs, Betech Solar Solutions may extend the internship or offer full employment to a candidate who meets our expectations.
Key Responsibilities
- Respond professionally to customer inquiries through WhatsApp, phone calls, social media, email, and website channels.
- Follow up on customer leads, quotations, orders, deliveries, payments, and after-sales requests.
- Create engaging marketing content, including product photos, captions, short videos, project posts, and customer updates.
- Appear in product videos, demonstrations, live sessions, and social-media content.
- Take photos and videos of products, projects, installations, customer demonstrations, and team activities.
- Upload and update product photos, videos, descriptions, prices, promotions, and other content on the Betech website.
- Assist with posting and managing content on TikTok, Facebook, Instagram, WhatsApp Status, and other social-media channels.
- Support digital marketing campaigns and help generate qualified customer leads.
- Maintain customer records, content schedules, lead follow-up trackers, and daily activity reports.
- Support the sales, marketing, and customer service teams with other reasonable assigned duties.
How to Apply
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