Customer Relations Assistant Job Stima Sacco
Customer Service Jobs. Stima Sacco Jobs
Job Summary
- The job holder will be responsible for handling face to face interactions and calls from existing and potential Members. using knowledge of the Society’s services/products as well as great customer service skills, to address issues, provide support and offer information needed to keep Members satisfied.
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Key Tasks and Responsibilities
- Responding to Member queries and complaints, through telephone, email.
- Updating the Member complaints register daily to reflect nature of complaint and resolution provided.
- Supporting the implementation of new product launches.
- Ensuring up to date member information as per the policies.
- Informing Members by explaining procedures, answering questions, and providing information.
- Maintaining communication equipment by reporting problems to Branch operations.
- Maintaining and improving quality results by adhering to standards and guidelines while recommending improved procedures.
- Performing teller duties as appropriate.
- Updating job knowledge by studying new Society product descriptions and participating inm Member educational opportunities.
- Entering new Member information into the system and updates existing Member information.
- Identifying and escalating priority issues to the Branch Operations Officer and Branch Manager.
- Processing Member Automated Teller Management Cards.
- Capturing and initiating member data on standing orders, funds transfers, member changes.
Academic Qualifications
- Diploma / Higher Diploma in Business administration, Public Relationship/Sales, Marketing or a related field.
Experience
- Three (3) years’ experience.
Knowledge, skills and attributes
- Must have knowledge in use of MS office packages.
- Ability to communicate.
- Report writing skills.
- Ability to read, write and perform simple arithmetic calculations.
- Adequate verbal skills at a non-technical level.
- Familiarity with uninvolved, standardized work procedure.
Key Result Areas
- High customer satisfaction index
- Number of resolved client queries.
- Improved number of new Members
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How to Apply
Interested applicants should apply on or before 5:00pm on Wednesday, 11th February 2026 at 5:00pm
Only Shortlisted Candidates will be contacted.
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