Candidates Testimonials – How C.S.S Got Me Hired
Our Services
Free Trainings & Events
Customer Relations Assistant Job Stima Sacco
Customer Service Jobs. Stima Sacco Jobs
Job Summary
- The job holder will be responsible for handling face to face interactions and calls from existing and potential Members. using knowledge of the Society’s services/products as well as great customer service skills, to address issues, provide support and offer information needed to keep Members satisfied.
Read>>>Want to Nail Your Next Job Interview? 3 Ways to Prove You’re the Best Hire
Key Tasks and Responsibilities
- Responding to Member queries and complaints, through telephone, email.
- Updating the Member complaints register daily to reflect nature of complaint and resolution provided.
- Supporting the implementation of new product launches.
- Ensuring up to date member information as per the policies.
- Informing Members by explaining procedures, answering questions, and providing information.
- Maintaining communication equipment by reporting problems to Branch operations.
- Maintaining and improving quality results by adhering to standards and guidelines while recommending improved procedures.
- Performing teller duties as appropriate.
- Updating job knowledge by studying new Society product descriptions and participating inm Member educational opportunities.
- Entering new Member information into the system and updates existing Member information.
- Identifying and escalating priority issues to the Branch Operations Officer and Branch Manager.
- Processing Member Automated Teller Management Cards.
- Capturing and initiating member data on standing orders, funds transfers, member changes.
Academic Qualifications
- Diploma / Higher Diploma in Business administration, Public Relationship/Sales, Marketing or a related field.
Experience
- Three (3) years’ experience.
Knowledge, skills and attributes
- Must have knowledge in use of MS office packages.
- Ability to communicate.
- Report writing skills.
- Ability to read, write and perform simple arithmetic calculations.
- Adequate verbal skills at a non-technical level.
- Familiarity with uninvolved, standardized work procedure.
Key Result Areas
- High customer satisfaction index
- Number of resolved client queries.
- Improved number of new Members
Read>>>Stop Getting Ghosted: 4 CV Changes That Land Interviews
How to Apply
Interested applicants should apply on or before 5:00pm on Wednesday, 11th February 2026 at 5:00pm
Only Shortlisted Candidates will be contacted.
🚨 Before You Apply for This Job…Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
Using an A.I-generated CV but not getting interviews? Click here & get it reviewed by our recruiters.