Customer Experience Officer Job Dimkes Sacco

Customer Service Jobs. Dimkes Sacco Jobs

Key Responsibilities:

• To take responsibility for being the first point of contact for all callers and visitors
  in the branch and ensuring that a high quality of service is delivered at all times.
• Receiving customer’s complaints and ensuring that they are assisted.
• Answer telephone enquiries from customers, attend to visitors and assist other
  staff in the organization with their enquiries.
• To ensure that all calls to the Customer Service desk are dealt with promptly, in
  line with agreed standards and targets.
• To take ownership and responsibility for all enquiries presented to the Customer
  Service desk, identify customer needs, and utilizing appropriate questioning and
  listening skills to identify and offer appropriate solutions.
• Registration and account opening for new customers and other alternative
  business channels such as Mchipuka
• Customer accounts update.
• Compliance to AML, KYC prudential guidelines in daily operations.
• Maintain corporate image of the branch e.g. Banking hall Cleanliness.
• Assist in Que management for efficient and effective service delivery
• Carry out branch trainings on customer service, customer experience and
  product management.
• Ensure member retention through calling and activating dormant accounts.
• Ensure promotional and marketing materials are available in all centers and
  other strategic place in the banking hall.
• Management of visitor’s log and register in the branch.
• Business development- Membership recruitment, deposit mobilizations etc.
• Any other duty assigned

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Academic:

• Degree in business related field or public relations.
• Professional Certifications an added advantage.

Desired Work Experience:

• At least Two (2) years’ working experience.

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How to Apply

Click here to apply