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Customer Experience IT Expert Job Influx
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The Role
We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. You’ll be the “go-to” for both internal teams and external small business clients
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Duties & Responsibilities
- esTechnical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat
- Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents
- Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues
- Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.
What We’re Looking
- ForExperience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus
- Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce
- Language: Fully proficient in English for communication and documentation
- Specialization: Ability to quickly master proprietary software and hardware configurations.
nWhy Join Influx?
- True Flexibility: The flexibility of working from home without having to go to the office
- Diversity: An international and diverse work atmosphere
- High-Performance Culture: Extensive opportunities to learn from and work with high-performing colleagues in a fast-paced environment
Impirtant Note
- OTES:Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with @influx.com
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How to Apply
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