Customer Centre Team Leader Job Standard Bank
Customer Jobs , Standard Bank Jobs.
Job Description
To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements.
Must Read>>>6 Top Interview Questions to Expect When Changing Careers
Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce or any other related field
Experience Required
5-7 years
- Experience within a contact centre environment (across sales and service).
- Experience of the bank’s products, processes and systems.
- Experience in managing client queries and complaints
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
Technical Competencies:
- Application & Submission Verification
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding
- Processing
- Product Knowledge
Must Read>>>How Our Professional CV Service Turns You into a Priority Candidate
How to Apply
1. Applying For Jobs That You Qualify But Not Getting Interviews?
Click Here And Get An Expert Review Of Your CV From Our Recruitment Team Plus 3 Months Job Search Assistance. Land Your Next Job Faster.
2. Register your CV with us today for a better job.
Upload your CV to be considered for jobs that match your skills, experience and career level. Upload your CV here — It's free.
3. Stay relevant in a competitive job market.
Register for short professional courses starting next month. See courses starting next month.
4. Pass Your Next Job Interview With Confidence
Learn how to confidently sell your value and negotiate best salary in interviews. Click here for interview preparation. Interview with confidence.
Job Seeker Testimonials
Since 2011 Corporate Staffing has helped over 13,000 job seekers across Kenya secure new jobs with our clients. Read our job seekers’ success stories here.