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CRM Manager – Call Center Job CCK Global
Customer Service Jobs. CCK Global Jobs
Key Responsibilities:
- Manage and maintain CRM systems.
- Analyze data to identify trends and improvements.
- Create reports and performance dashboards.
- Streamline CRM processes with cross-functional teams.
- Lead and mentor CRM support staff.
Qualifications & Skills:
- Degree in IT, Business Information Systems, or related field.
- 2+ years managing CRM systems (e.g. Zendesk, Salesforce, HubSpot).
- Strong analytical and problem-solving skills.
- Experience in database management and reporting.
- Excellent communication and leadership skills.
How to Apply
Send your CV and cover letter to careers@cckglobal.org with the subject line “CRM Manager – Nakuru
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