Credit Operations & Recoveries Lead- Consultant Job Pezesha Nairobi, Kenya

Location: Kenya (with oversight of Uganda portfolio)

Key Responsibilities

Credit Process Development

• Improve, standardize, and document all credit and collections processes to ensure consistency, transparency, and accessibility.
• Implement recommendations from gap analysis to enhance portfolio quality.
• Provide structured feedback to Product, Tech, and Data teams to improve processes, customer experience, and repayment behavior.
• Ensure full compliance with CBK regulations (under DCP license) and data protection laws.
• Review and refine collections dashboards to improve usability and effectiveness.
• Ensure alignment of collections operations with internal credit policies and regulatory requirements.

Strategy & Portfolio Performance

• Design and implement effective, data-driven collections strategies aligned with portfolio goals.
• Participate in Credit Committee meetings, providing insights and strategic recommendations.
• Deliver weekly performance insights to support portfolio health and early risk detection.
• Contribute to board presentations, highlighting performance and strategy.

Capacity Building & Team Leadership

• Develop training materials and continuously upskill the credit and collections teams.
• Work closely with the Collections Team Lead to monitor and improve productivity.
• Recommend and implement tools to automate processes and improve efficiency.
• Design and implement incentive and commission structures to drive performance.
• Ensure strategic allocation of accounts based on collector strengths.
• Conduct weekly 1:1 performance reviews with team leads.

External Debt Collector (EDC) Management

• Conduct regular audits of EDC performance in Kenya and guide replication in Uganda.
• Establish clear workflows, communication channels, and accountability metrics for EDCs.
• Monitor EDC performance weekly and drive continuous improvement.

Uganda Market Support

• Hold weekly performance and strategy reviews with Uganda stakeholders.
• Support decision-making and escalate key risks to the Credit Committee.
• Monitor and report on Uganda portfolio health and recovery performance.

Cross-Department Collaboration

• Finance: Collaborate on risk identification and recovery planning.
• Uganda Team: Address productivity challenges and ensure role clarity.
• Data Team: Drive data experiments, track outcomes, and translate insights into action.

Reporting & Analytics

• Prepare and submit weekly reports on collections and portfolio performance.
• Track and ensure completion of action items from management discussions.
• Share performance insights and recognize top-performing team members.

Deliverables

• Updated and strengthened collections policy documentation.
• Cash flow monitoring and at-risk borrower reporting.
• Implementation of an automated collections platform integrated with LMS.
• Customer support escalation framework aligned with collections.
• Completed training materials and fully trained teams.
• Clearly defined and tracked collections KPIs.

How to Apply

If you are excited about contributing to the fintech industry and possess a drive to excel in both backend and frontend development, we welcome you to apply! Submit your resume to jobs@pezesha.com, along with a brief cover letter highlighting your interest in the role and your eagerness to learn. Kindly also indicate the title of the job on the subject header of the email (REF 2026/SOFTWARE INTERN) REF: 26 / QA Engineer intern REF: 26 / BUSINESS DEVELOPMENT ASSOCIATE REF: 26 / CREDIT OPERATIONS & RECOVERIES LEAD -CONSULTANT