Country Store Manager Job Sun King

Procurement Jobs. Sun King Jobs

Key Responsibilities

Shop & Field Operations

• Oversee operational delivery for retail shops and field inventory processes across the country within defined SLAs.
• Ensure healthy inventory availability and replenishment across the field network, targeting >90% stock availability with <3% stock-out rate.
• Drive adherence to operational SOPs, controls, and inventory governance standards across the network.

Field Inventory Governance

• Oversee field inventory accuracy (target >98%), reconciliation processes, and inventory visibility across operational systems (ERP & CRM).
• Ensure compliance with FIFO inventory management concepts across all field locations and minimize aging inventory (<5% of total units/value >360 days)
• Coordinate regular inventory validations, audits, reconciliations, and corrective action tracking.

Reverse Logistics & Operational Controls

• Coordinate reverse logistics processes for serialized and unserialized inventory across the field network.
• Ensure timely receipt confirmation and visibility of inventory returns into warehouse systems (target < 7-day turnaround with >99% accuracy).
• Drive improvements in reverse logistics turnaround time, cost optimization, visibility, and process compliance.

ERP / CRM Systems Governance

• Drive operational governance and stabilization of ERP (SAP), In-house CRM, and related operational systems for field operations.
• Work closely with Data evaluation teams, Sales & Marketing, Risk, Training and Operations teams to identify and resolve process gaps affecting field operations.
• Steer User Acceptance Testing (UAT) for system changes and ensure data integrity.

Strategic Planning & Continuous Improvement

• Steer annual field operations strategy development and execution, targeting efficiency gains.
• Drive process optimization, digital transformation, and operational innovation initiatives.
• Identify operational risks and implement controls to protect inventory integrity and compliance.

Operational/Performance Evaluation & Reporting

• Develop and maintain operational dashboards and reports for field inventory, replenishment, service levels, and operational performance tracking.
• Generate regular operational performance reports for management review with insights and recommended actions..
• Use data evaluation to identify improvement opportunities and drive continuous improvement

Team Management & Capability Development

• Guide a team of >25 reports across inventory control, operations coordination, and administrative assistance
• Drive structured performance management, coaching, capability development, and succession planning
• Foster accountability, ownership, and high-engagement culture across field operational structures.

Any other duties as may be assigned.

Qualifications

• Hold a bachelor’s degree in Supply Chain Management, Procurement & Logistics, Business Administration, Operations Management, or related field. A master’s degree is an added advantage.
• Have a minimum of 8 years’ experience in operations, retail operations, field inventory management, or supply chain management at a senior level.
• Demonstrate strong comprehension of inventory governance, replenishment processes, reverse logistics, and operational controls.
• Have hands-on experience working with a combination of robust ERPs, CRMs, and operational reporting systems.
• Demonstrate advanced evaluation and problem-solving skills.
• Have strong people management and stakeholder management capability.
• Are able to work remotely under minimal supervision

How to Apply

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