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Consultant, Client Services – Corporate & Investment Banking Job Standard Bank
Consultant, Client Services – Corporate & Investment Banking Standard Bank
Job Description
To provide effective management of client queries received at the corporate and investment banking call centre. Responsible for handling inbound and outbound calls and email queries. The primary goal is to provide excellent customer service by addressing inquiries, resolving issues, and providing information about products or services efficiently and professionally.
Qualifications
Type of Qualification: First Degree
Experience Required
3 – 4 years
- Mandarin speaking
- Ability to work in a fast-paced environment and handle complex customer queries.
- Strong verbal, written communication skills and a professional phone voice.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Embracing Change
- Interacting with People
Technical Competencies:
- Active Listening
- Client Servicing
- Continuous Improvement
- Data Analysis
- International Market Knowledge
How to Apply
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