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Client Services Assistant Internship Job Cytonn Investments
Client Services Assistant Internship Job
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Key Responsibilities
- Effectively handle clients calls, queries and emails.
- Identify and communicate ways of enhancing customers experience.
- Build on the skills to handle clients complaints and resolve client issues effectively.
- Understand about KYC requirements and keep all relevant clients records and contact details safely.
- Assist in the preparation for external and internal client related meetings and track their effectiveness.
- At each level, be empowered to act as a lead in providing an integrated approach across different business units to ensure effective customer experience.
- Will be trained on handling and administering the company’s databases with keen attention to details and with an eye for integrity of data processing.
- Assist on proper recording of all transactions with relevant support documents in the database system including: client’s contributions, withdrawals and any corporate actions.
- Maintains financial security and controls based on existing policies and procedures and by coming up with new internal controls proposals.
- Drive efficiency by spearheading automation processes and enhance internal systems for communication within the department.
- Will be trained on generating relevant daily, weekly, monthly management reports that support in effective decision making.
- Any other duties as may be assigned from time to time.
Qualifications
- Minimum C+ Grade in High School plus a Diploma Certification in a Business Course
- Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
- Demonstrated attention to detail, accuracy, and ability to question processes and get a deep understanding of actions requested of them.
- Excellent communication and relationship building skills.
- Positive attitude and flexibility to handle diverse tasks, including long hours with minimal supervision.
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How to Apply
🚨 Before You Apply for This Job. Need Help With Your CV?
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
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Email your CV today to our Client Service Manager, Rose, using cvwriting@corporatestaffing.co.ke
Subject: CV Review & Upgrade.
Rose and our recruiters will review your CV and show you exactly how to improve it for the job you are targeting.
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