Case Management Officer Job Britam, Nairobi, Kenya

Job Title: Case Management Officer
Date Posted: 12/08/2026
Job Type: Full Time
Job Level: Middle
Employer: Britam
Industry: Insurance
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 19/08/2026
Summary: Case Management Officer position at Britam, Nairobi. Focuses on medical pre-authorizations, claims verification, and provider relations. Requires a Nursing or Clinical Medicine degree/diploma plus 3–4 years of insurance case management experience.

Job Purpose: 

  • Reporting to the Manager Clinicals, the role holder will be responsible for control and managing of the policy cycle through pre-authorization and case management, to ensure quality and cost effective care.

Key responsibilities: 

  • Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration). 
  • Interact with clients and service providers to ensure that the care is given within policy guidelines. 
  • Review medical reports and claims for compliance with set guidelines. 
  • Liaise with underwriters on scope of cover for the various schemes. 
  • Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre. 
  • Poly-Pharmacy – discourage poly-pharmacy by diligent challenging of prescriptions and suggesting better alternatives. 
  • Generic substitution – Encourage use of generics where indicated as a method of reducing the organizations pharmaceutical expenditure. 
  • Delegated Authority:  As per the approved Delegated Authority Matrix.
  • Prepare periodic reports for management on medical claims. 
  • Ensure claims are processed within the stipulated time.  
  • Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required:

  • Diploma/Degree in Nursing or Diploma in clinical medicine or Diploma in Pharmacy. 
  • Understanding of insurance concepts. 
  • Professional qualification in FLMI, ACII and IIK would be an added advantage.
  • 3-4 years’ experience in case management

How to Apply

Click here to apply

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