Call Centre Operator – Hospital Job CDL Human Resource
Customer Service Jobs. CDL Human Resource Jobs
We are looking for a passionate and customer-focused Call Centre Operator to join our team. This role plays a vital part in delivering exceptional patient experiences by handling inbound and outbound calls, managing clinic bookings, and providing timely, accurate information about our services.
Key Responsibilities
- Handle incoming and outgoing calls with professionalism and empathy
- Book, reschedule, and manage referrals to specialist clinics
- Educate clients on hospital services and promote our paediatric care offerings
- Ensure customer queries and concerns are resolved promptly
- Collaborate with internal teams to ensure smooth communication and emergency
- readiness
- Maintain up-to-date call records and follow standard operating procedures
- Support patient safety, health promotion, and quality improvement initiatives
Requirements
- Diploma in Public Relations or a related field
- Minimum 1 year experience in a customer service or healthcare setting
- Excellent communication, listening, and problem-solving skills
- Patience, adaptability, and a commitment to professionalism
- Knowledge of pediatric healthcare services is an added advantage
How to Apply
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