Call Centre Agents Job Ukristo na Ufanisi Sacco Nairobi, Kenya
Ukristo na Ufanisi DT Sacco Ltd, is seeking a customer-focused and articulate Call Centre Agent to join our team. The successful candidate will be responsible for handling member inquiries, resolving complaints, and ensure a positive customer experience at all times.
Key Responsibilities
- Customer support: Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat.
- Problem-solving: Troubleshoot customer issues and provide logical, lasting solutions.
- Information provision: Provide accurate and detailed information about products, services, and company policies.
- Call management: Manage call volume, handle both inbound and outbound calls, and follow communication procedures.
- Follow-up: Follow up with customers to ensure their issues are resolved and to build customer loyalty.
- Goal achievement: Meet or exceed performance goals and Key Performance Indicators (KPIs).
- Escalation: Escalate priority issues to the appropriate department or supervisor when needed.
- Compliance: Adhere to the company guidelines, security policies and procedures.
- Upselling: Identify opportunities to upsell products or services when appropriate.
REQUIRED SKILLS AND QUALIFICATIONS
- Diploma in Business Administration, Communication, Customer Service, or a related field
- Ability to use computers, navigate various software programs.
- Excellent verbal and written communication skills.
- Active listening skills.
- Strong analytical skills to identify customer problems and find effective solutions.
- Possess the ability to remain calm and empathetic, especially when dealing with frustrated customers.
- The capacity to adjust to different customer personalities and unique situations.
- The ability to manage multiple tasks simultaneously.
- The ability to work effectively as part of a team.
- Previous experience in customer service or call centre is preferred.
How to Apply
Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com with the subject line on or before 17th August, 2026
🎯 Before You Apply For this Job.
This job will attract 1000+ applicants.
Many qualified professionals will miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Contact Rose our client service manager and together with our recruiters she will review your CV and show you exactly how to improve it for the job you are targeting. Click Here For Us To Customize Your CV For This Job Opportunity
Is your AI CV not getting you interviews? Click Here To Get A Professionally Written CV
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.