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Business Analyst Job Vilcom
IT Jobs. Vilcom Jobs
Role Summary
The Business Analyst is responsible for bridging business needs and technology solutions by analysing processes, gathering requirements, and supporting system improvements. The role ensures alignment of systems, applications, and business processes with organizational objectives, operational efficiency, and customer experience.
Key Responsibilities
- Gather, document, and validate business and system requirements
- Develop Business Requirement Documents (BRDs), user stories, and workflows
- Translate business needs into functional and technical specifications
- Analyze business processes and identify improvement opportunities
- Support system implementation, testing, and user acceptance processes
- Generate reports, dashboards, and insights to support decision-making
- Coordinate system-related projects and track deliverables
Core Functions
- Evaluate and support improvement of core systems (CRM, billing, OSS/BSS)
- Monitor system performance and business KPIs
- Act as a liaison between business teams and technical teams
- Ensure quality assurance through testing and validation processes
- Maintain accurate documentation and support knowledge sharing
- Drive stakeholder engagement and communication across departments
Qualifications
- Bachelor’s Degree in Business IT, Computer Science, Information Systems, or related field
- Minimum of 4 years’ experience in Business Analysis, Systems Analysis, or IT Support
- Experience in ISP/Telecom/Technology environment is an added advantage
- Knowledge of process modeling (BPMN), BRDs, and system integrations
- Strong analytical, problem-solving, and communication skills
- Ability to translate business needs into actionable technical solutions
How to Apply
Interested candidates should submit their updated CVs to careers@vilcom.co.ke clearly indicating the position applied for in the email subject line.
Deadline ;11th May 2026
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