Beauty & Wellness Lead Specialist Job MNC Consulting
Customer Service Jobs. MNC Consulting Group Jobs
Key Roles & Responsibilities
- Lead, motivate and supervise the team to achieve performance targets and deliver exceptional customer experience.
- Develop and implement operational strategies to improve service standards and optimize client satisfaction.
- Provide expert nail services (manicures, pedicures, nail art, gel/acrylic enhancements).
- Support the offering of professional lash services (extensions, lifts, and maintenance).
- Assist in offering rejuvenating spa treatments (facials, massages, skin therapies).
- Assist in performing hairdressing services (cutting, styling, coloring, and treatments).
- Monitor inventory levels and stock management of products.
- Conduct trainings on beauty services.
- Conduct regular team meetings, performance evaluations and staff training to foster professional growth.
- Maintain a clean, safe and welcoming salon environment that aligns with the brand’s image and hygiene standards.
- Oversee Branch operations, track daily sales, prepare financial and operational reports and contribute to the branch’s profitability.
- Stay up to date with industry trends, competitor offerings and customer preferences.
Required Skills & Attributes
- Excellent leadership, organization and team management abilities.
- Strong communication and interpersonal skills.
- A deep understanding of the beauty and wellness industry
- Exceptional customer service orientation with a problem-solving mindset.
- Innovative thinker with the ability to introduce creative solutions to operational challenges.
Qualifications
- Minimum: Certificate in Beauty Management or a related field.
- Additional training in leadership, customer service, or business operations is an added advantage.
- Prior experience in a supervisory or managerial role within the beauty industry is highly desirable
How to Apply
Email your CV to hr@mncconsulting.co.ke. Kindly indicate the subject as Beauty Lead Specialist
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