Assistant Manager – Agency Training Job APA Life Assurance
Insurance Jobs. APA Life Assurance Jobs
Responsibilities
Training Strategy & Delivery
- Design and deliver structured learning programs for Individual Life sales channels, including:
- Soft skills (sales effectiveness, customer experience, negotiation, customer experience, productivity, leadership).
- Product training (Wealth Builder, Endowment, Risk, Pension, solutions).
- Compliance and regulatory training.
- Lead onboarding training for new Financial Advisors.
- Implement Training of Trainers (ToT) programs for regional sales leadership.
- Partner with Sales Leadership to align training interventions with performance gaps.
- Compliance & regulatory updates
- Leadership development for Sales Managers
E-Learning & LMS Management
- Own and optimize the Learning Management System (LMS).
- Upload, manage, and maintain course content, curriculum, learning paths, and assessments.
- Ensure system governance, user access controls, and reporting accuracy
- Develop dashboards and BI reports on training participation, completion rates, productivity post-training compliance certification status and impact
- Manage vendor e-learning content integration and compatibility.
- Automate learning workflows and improve digital training adoption.
Learning Impact & Analytics
- Track training ROI through: Productivity metrics, Conversion ratios, Persistency improvements and Compliance adherence
- Conduct continuous L&D gap analysis and implement improvement plans.
- Provide monthly learning analytics reports to Individual Life Management.
Coaching & Performance Support
- Provide structured performance coaching to sales managers and advisors.
- Support succession planning and high-potential development.
- Drive a culture of continuous professional development (LOMA, IIK, ACII, ECOP).
Qualifications
- Bachelor’s Degree in Business, HR, Education, IT, or related field.
- Experience with Learning Management Systems (LMS) is mandatory.
- Demonstrated experience in data analytics and reporting.
Skills & Requirements
- Strong instructional design and facilitation capability.
- Excellent presentation, coaching, and mentoring skills.
- Strong leadership and supervisory skills.
- Strong analytical and reporting capability.
- Advanced Microsoft Office and LMS proficiency.
- High attention to detail and regulatory awareness.
- Strong organizational and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to handle confidential information with integrity.
Experience
- Minimum 7–8 years’ relevant experience.
- At least 3 years in Learning & Development within insurance or financial services.
- Prior experience supervising staff at a junior management level.
- Experience in Intermediary / Agency Administration is highly desirable
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