Assistant Executive- Customer Service Job Pwani Oil Nakuru, Kenya
Key Responsibilities
- Build and maintain strong customer relationships through proactive communication across phone, email, WhatsApp, and SMS.
- Ensure timely and accurate order processing, scheduling, documentation, and seamless order conversion by coordinating with customers and internal teams.
- Keep customers updated on deliveries and proactively resolve any order or delivery issues.
- Gather customer and market insights, including competitor activities, to support business growth and strategic decision-making.
- Drive new product introductions by partnering with distributors and supporting successful product launches.
- Maintain accurate customer records and prepare regular performance reports on customer satisfaction, order fulfillment, and key sales metrics.
- Manage customer accounts by supporting sales growth, forecasting, debt collection, pricing updates, promotions, claims processing, and partnership development.
- Promote product awareness, ensure optimal product availability, and support distributors with stock planning and market execution.
- Continuously develop product knowledge and professional skills through training while identifying capability gaps.
- Maintain accurate system records through regular order cleanup to support effective forecasting and production planning.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Marketing & Sales, Communication, Business Analytics, or a related field.
- Minimum of 2 years’ experience in a similar customer service or account management role.
- Experience in customer service within the FMCG industry is an added advantage.
- Proficiency in Microsoft Office Suite with a basic understanding of ERP and CRM systems.
Why Pwani
Join Pwani, a leading FMCG company in East Africa, and grow your career in a dynamic, purpose-driven organization that values people, innovation, teamwork, and continuous improvement. We offer opportunities to learn, contribute, and build a rewarding career while making a lasting impact through trusted brands and a culture of excellence
How to Apply
Email: jobs@pwani.net
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