Alarm/Project Technician Job BM Security Nairobi, Kenya
Key Responsibilities:
- Efficient with the use of materials and point out service sale opportunities
- Complete jobs in a timely manner and hand over to Supervisor for commissioning and subsequent billing.
- Deal with customer complaints and demands referring to team leader& Operations Administration Assistant for follow up.
- Provide quality service to both internal and external customers by completing all tasks accurately and within the set time-frame
- Be flexible in meeting customer needs. May include use of logistics such as motorcycles or alarm response vehicles
- Training of Client on the use of the security systems ensuring customer satisfaction ✓Conduct basic incident investigations.
- Work as a team in collaboration with other technical members of staff.
- Maintain good turn-out in uniform and display good customer care.
- Undertake training in systems upgrades according to market demands
- Assist conduct technical surveys.
- Handle technical activities related to: Breakdowns, maintenance and installations within the time frame as assigned
- Ensure re-servicing is conducted according to schedules
- Comply with KSIA & KBA standards relating to workmanship
- Record and maintain technical records i.e., worksheets, service schedules, job cards
- Log movements with control room
- Commission installations and record necessary records
- Participate in administrative duties such as delivering invoices, letters and contracts to clients response supervisor
- Participate in internal and external meetings
- Maintain and adhere to good housekeeping practices including litter and technical waste management and cleaning of equipment.
- Observe self-discipline including Health & Safety Best practices at workplaces.
- Training of New Technicians and others
- Supporting and enabling new technicians to perform effectively and efficiently.
- Adapt a learning & growth culture.
Education :
- Diploma in Electrical and Electronic Engineering
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