Administration Liaison Officer & Clinic Lead Job Tenwek Hospital

Medical Jobs. Tenwek Hospital Jobs

Key Responsibilities

• Lead and coordinate daily clinic operations across all clinical and administrative functions.
• Ensure efficient patient flow, scheduling and service coordination
• Maintain adequate staffing levels and coverage
• Supervise clinic staff to ensure patient-centered care that honors God.
• Manage budgets, operational costs, and performance reporting.
• Ensure compliance with Kenyan healthcare regulations and statutory requirements.
• Act as liaison with SHA/KMPDC and other regulatory/government offices.
• Oversee patient experience, complaints resolution, and service improvement.
• Support licensing, inspections, and quality assurance processes.

Responsibilities/Duties

• Ensure the clinic operates and provides safe, high-quality, patient-centered care within the designated operating hours at all times.
• Monitor clinic utilization, volumes, and service demand
• Ensure Standard Operating Procedures exist for all functions and services
• Implement and monitor clinical protocols, infection prevention standards, medication safety practices.
• Develop and grow referral pathways both into the AGC Tenwek Hospital Karen clinic as well as to the AGC Tenwek Hospital and CTC for additional healthcare as needed.
• Ensure alignment with all hospital policies, protocols, and standards
• Monitor staff attendance and absenteeism.
• Ensure proper patient registration, eligibility verification, accurate coding and billing, and claims submission
• Timely follow up on claim approvals and denials
• Ensure proper billing procedures and financial integrity protocols
• Work with clinic staff and patients and their families to handle any patient complaints
• Ensure the clinic and its facilities, equipment, stationery like prescription notes used and other supplies are adequately branded,
• Ensure all the required licenses are obtained, remain current and are displayed within the clinic premises,
• Regularly review of quality standards and take necessary steps to ensure compliance of the clinic under various regulations, laws and authorities e.g. County Government, Licensing bodies
• Ensuring that the clinic has the required medical equipment and optimal utilization and repair in case of breakdown or malfunction
• Act as a liaison with insurance providers, regulatory bodies, and other key groups as needed.
• Ensure all regulatory body guidelines are met for clinic care, pharmacy, radiology, and lab services
• Ensure all staff at the clinic have up to date licenses and are in good standing
• Oversee supply chain and resource management activities
• Work closely with counterparts in the AGC Tenwek Hospital for continuous communication, resolution of issues, implementation of new policies, etc.
• Maintain an excellence personal Christian witness and encourage the staff to share the gospel and the love of Christ freely 

Qualifications

• Bachelor’s degree in healthcare management, Public Health, or related field.
• Diploma in Business Administration is desired.
• Professional Certification and Membership
• Professional registration where applicable.

Work Experience

• 3–5 years in healthcare operations or clinic management.
• More than two years hands-on experience in general office administration. 

How to Apply

Click here to apply