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Job Summary To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards. Responsibilities Key Accountabilities/Deliverables/Outcomes and Approximate Time Split. Business Growth: Time split 60% Internal Controls & Risk Management: Time split 10% Customer Experience: Time split…
The Role Purpose Responsible for ensuring the Bank has effective financial, operational and information systems controls, adequate and effective risk management processes, and ensure observance of good corporate governance practices. The Key Responsibilities Responsibilities Audit Planning and Risk Assessment Execution of Audit Engagements Reporting and Follow‑Up Methodology, Tools, and Quality…
Responsibilities and Accountabilities Minimum Requirements; Work Experience, Academic and Professional Qualifications. Competencies and Attributes How to Apply Click here to apply
Responsibilities and Accountabilities Minimum Requirements; Work Experience, Academic and Professional Qualifications. Competencies and Attributes. How to Apply Click here to apply
Key Responsibilities Business Development: Market & Customer Service: Audit Risk & Compliance: People Management: Performance & Reporting: Qualifications and Experiences Key Competencies & Skills How to Apply Click here to apply
About the Role The Project Manager will be responsible for for planning, coordination, implementation and governance of the card issuing and payment system projects that support the organization’s strategic objectives while ensuring compliance with Visa regulations, industry standards, security requirements, and operational excellence. The role is accountable for delivering card-related…
About the Role Key Accountabilities Key Accountabilities Principal Outcomes for this Role Qualifications Academic Qualifications Experience Competencies Technical Competences How to Apply Click here to apply
Job Summary Design, implement, and support enterprise DevOps platforms, automation frameworks, and cloud-native delivery pipelines that enable secure, scalable, and reliable software delivery. Responsibilities Key Focus Areas Strategy Execution Customer Primacy Sustainable Growth Innovation and Continuous Improvement Collaboration and Team Enablement Operational Effectiveness Digital Adoption Governance, Risk and Compliance Data…
Design, develop, and maintain robust software solutions that meet business and functional requirements Translate business requirements into technical specifications and develop programming code to deliver solutions Develop and execute automated testing frameworks to ensure solution quality and reliability Apply disciplined engineering practices throughout the software development lifecycle Collaborate with cross-functional…
Job Summary A ServiceNow CMDB Health Administrator is responsible for maintaining the accuracy, completeness, and consistency of the Configuration Management Database. They monitor key performance metrics, configure remediation tasks for duplicate or stale Configuration Items (CIs), and govern data integrity across the platform. Responsibiities Core responsibilities include: Education: Bachelor’s Degree:…
We are seeking an experienced and visionary Business Banking Regional Manager to lead and grow our Enterprise Banking business across assigned regions. In this pivotal role, you will be responsible for driving regional growth, building and motivating high-performing Business Banker teams, and delivering exceptional results in a competitive financial services…
Role purpose: Responsible for managing the portfolio to achieve risk-adjusted returns consistent with the Investment Policy Statement (IPS), regulatory requirements, and Asset–Liability Management (ALM) objectives; This will cover portfolio construction, security selection, execution, monitoring, reporting, and ongoing optimisation across approved asset class. Key responsibilities: Portfolio Construction & Strategy Research, Security…
About the Role The Senior Backend Engineer is responsible for driving the end-to-end strategy, development, and delivery of high-performance, scalable backend services across the Group. The role holder will be responsible for designing, building, and maintaining backend services and integrations that power resilient automation solutions. While the role is backend-heavy, the engineer…
About the Role The Manager, Business Performance & Analytics is responsible for enabling the Company’s analytics, business intelligence, and credit risk functions through the design, development, and operationalization of enterprise-grade data products, analytics platforms, and data infrastructure.The role bridges data engineering, analytics enablement, and software engineering — ensuring that credit…
Position Scope: Key Responsibilities: Qualifications How to Apply Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke Indicate Name & Job Reference No. NBK/ICT/04/2026 on email subject.
Job Summary Key Responsibilities The Senior Coverage Officer performs the following duties: Qualifications and Competencies How to Apply Click here to apply
Job Summary Key Responsibilities The key roles and responsibilities of the role include but are not limited to: Qualifications and Competencies How to Apply Click here to apply
Key Responsibilities Qualifications & Experience Academic & Professional Experience Total Minimum No of Years’ Experience Required 6years Detail Minimum No of Years Need Type[2] How to Apply Click here to apply
Are you passionate about promoting employee wellbeing and creating a healthy, supportive workplace culture? We are seeking a highly motivated and experienced Employee Wellness Manager to manage and coordinate our Staff Medical Scheme, Employee Assistance Program (EAP), and Staff Wellness Program, while driving initiatives that support employee health, engagement, and…
Key Responsibilities Academic & Professional How to Apply Click here to apply
Job Purpose Statement Reporting directly to the Group Director, Technology & Operations, the role provides strategic leadership for the Group’s Security, Investigations, Intelligence, Crisis Management and Business Resilience agenda across all operating markets. The role is responsible for safeguarding the Group’s people, customers, assets, facilities, operations, information and reputation through…
Job Purpose Reporting to the Head of Legal & Company Secretary, the Legal Officer plays a vital role in safeguarding the institution’s legal standing and upholding the highest standards of corporate governance. This position is accountable for delivering expert legal advice, drafting precise legal opinions, and ensuring rigorous adherence to…
Job Purpose The Chief Risk Officer (CRO) serves as the strategic custodian of the Bank’s Enterprise Risk Management (ERM) framework. This role is accountable for anticipating, evaluating, and mitigating the full spectrum of strategic, operational, market, credit, and IT/cyber risks inherent in the Bank’s business models, systems, and external operating…
Job Description To attend to any cash related matter (e.g., walk-in customers, ATM’s) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements. Qualifications Type of Qualification: First Degree…
Job Description To lead client experience communications and enablement across the organisation by developing and delivering clear, consistent, and customer-centric messaging that drives awareness, understanding, and adoption of client experience initiatives. The role is responsible for embedding service standards, supporting change management and learning initiatives, fostering employee engagement, and equipping…
Job Description To lead the end-to-end complaints management process in Kenya by ensuring effective resolution of customer complaints, driving root cause analysis, implementing corrective and preventive actions, maintaining regulatory compliance, and generating actionable insights that reduce customer friction, prevent recurrence of issues, and enhance the overall client experience. Qualifications Type…
Job Description To lead the collection, integration, analysis, measurement, and reporting of client experience data across all customer touchpoints and channels, providing actionable insights that identify trends, service gaps, and improvement opportunities. The role supports both strategic decision-making and the effective execution of client experience initiatives aimed at enhancing customer…
Key Responsibilities Qualifications How to Apply Send your CV and cover letter to hr@rafiki.co.ke with “Assistant Manager – Systems Analyst as the subject line.
Roles & Responsibilities Employee Relations: Performance Management: Employee Wellness: Job Specifications: Academic & Professional Qualifications:- Work Experience Required:- Competencies:- How to Apply Click here to apply
Roles & Responsibilities Processing of Trade Finance Instruments (60%) Customer care (30%) Audit and compliance (10%) How to Apply Click here to apply
Roles & Responsibilities How to Apply Click here to apply
Roles & Responsibilities Key Responsibilities: Academic Qualifications: Work Experience Required: How to Apply Click here to apply
Roles & Responsibilities Academic Qualification Required; Work Experience and Competencies Required; How to Apply Click here to apply
Roles & Responsibilities Academic Qualifications: Work Experience & Competencies Required: How to Apply Click here to apply
Roles & Responsibilities Key Responsibilities: Academic Qualifications: Work Experience Required: How to Apply Click here to apply
About the Role The Change Manager is responsible for developing and implementing change management strategies that ensure the successful adoption of organizational, process, technology, and cultural changes. The role focuses on minimizing resistance, maximizing employee engagement, and achieving desired business outcomes through effective stakeholder management, communications, training, and change readiness…
Role Purpose Reporting to the Associate Director (Pillar Lead), Enterprise Development & Financial Inclusion (ED&FI), the General Manager Enterprise Clubs & Strategic Growth Networks will be responsible for the design, establishment, growth, scaling and This role will lead the development of a relationship-driven growth platform for mature MSMEs and SMEs…
About the Role The Security Testing & Assurance Engineer is responsible for independently assessing the effectiveness of the organization’s cybersecurity controls, validating remediation activities, and ensuring continuous compliance with security baselines, regulatory standards, and internal policies. The role conducts technical assurance reviews, verifies CBK-required controls, supports secure system development lifecycle…
About the Role The Solution Architect is responsible for designing, governing and assuring delivery of business technology solutions that support the Bank’s strategic objectives. The role provides end-to-end architecture leadership across application design, systems integration and digital transformation initiatives with strong focus on Service-Oriented Architecture (SOA). Key Responsibilities Solution Architecture…
About the Role The role holder will be responsible for driving IPF business growth through direct business development efforts as well as nurturing strong business relationships with existing and potential customers, key insurance intermediaries and branch business teams to ensure quick business conversion and turnaround time. The role holder will also…