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Tupande IT Operations Intern NGO Job OAF
NGO Jobs. One Acre Fund Jobs
About the Role
As the Country IT Operations Technician, you will be responsible for managing the IT Operations, Projects, and Services for our Zambia Program. You will be working alongside the Deputy Country Director of the Zambia Program and ensuring that the Zambia IT Operations complies with One Acre Fund’s Global IT Standards.
Responsibilities
IT Operation and Management:
- Adhere to Country IT Operations policies, processes, and guidelines
- Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
- Comply with endpoints (laptops and tablets) and network processes
- Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
- Monitor CCTV & GPS systems
Project Management:
- Deliver high-quality IT projects on time
- Independently define project scope, milestone(s), and timelines
- Follow the Tech standard PMP
- Clearly define roles for project participants:
- Technical leads from within IT Ops
- Domain experts and business owners from customer departments.
- Vendors/procurement
Qualifications
Technical Skills:
- Understanding of
- Mobile Device Management (MDM) Tools
- Windows and Android OS
- Microsoft Deployment Toolkit (MDT)
- Foundational networking skills
- CompTIA A+ Familiarity
Knowledge
- Basic familiarity with organizational Technology Policy and Baselines
How to Apply
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