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Telesales Representative Job MoPhones
Sales Jobs. MoPhones Jobs
Key Responsibilities
- Sales and Conversion
- Own end-to-end telesales process – lead contact, to qualification to objection handling to close
- Convert inbound and outbound leads into completed sales consistently
- Meet and exceed defined monthly sales and conversion targets
- Apply structured sales scripts while adapting to the customers’ needs and buying signals
- Demonstrate strong closing instincts while maintaining ethical standards
- Customer and Product Education
- Clearly explain device quality grades, warranties, pricing and instalment plans.
- Educate customers on financing requirements and manage expectations upfront to reduce fallout
- Balance customer experience with commercial outcomes to close deals effectively
- Pipeline and CRM discipline
- Accurately capture and update customer data in the CRM in real time within the set SLAs.
- Actively manage your pipeline, ensuring timely follow-ups and deal progression
- Maintain clean credit-ready submissions to support approval and delivery success.
- Cross functional execution
- Works closely with credit, logistics and CX teams to ensure smooth processing and delivery.
- Proactively flag risks, delays or quality issues that may affect conversions or customer satisfaction.
- Handle escalations professionally and escalate appropriately when required.
- Performance and Continuous Improvement
- Track personal performance against targets
- Identify patterns in objections, lead quality and drop offs and suggest improvements
- Refine sales techniques based on feedback, data and outcomes.
Qualifications:
- At least 1 year of experience in telesales or customer service roles.
- Experience in the mobile device or technology sector is an added advantage.
- Strong communication and interpersonal skills.
- Proficiency in sales techniques and closing strategies.
- Familiarity with CRM tools for managing leads and tracking conversions.
- Ability to handle objections and rejections while maintaining a positive attitude.
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