Sales Executive – Jewellery Job (35-40K)

Sales Jobs. Brites Management Jobs. Looking for a sales job in Kenya? Brites Management is recruiting a Sales Executive – Jewellery position for a client. The salary for the role is Ksh 35,000 – 40,000 monthly. Proficiency in retail sales, customer relationship management, and inventory management is required.

Key Responsibilities

• Deliver an exceptional luxury shopping experience by understanding customer preferences and recommending suitable jewellery pieces.
• Develop and maintain long-term relationships with new and existing customers to encourage repeat business and referrals.
• Proactively identify sales opportunities through upselling and cross-selling complementary products.
• Stay informed about current jewellery collections, gemstones, precious metals, pricing, and industry trends to provide accurate product information.
• Ensure all jewellery items are correctly tagged, priced, and displayed according to merchandising standards.
• Receive, inspect, and record incoming stock, ensuring inventory accuracy at all times.
• Conduct daily, weekly, and monthly stock counts and investigate any inventory discrepancies.
• Safeguard valuable merchandise by adhering to security procedures during opening, closing, and customer interactions.
• Process customer transactions accurately through the Point of Sale (POS) system and ensure all sales comply with eTIMS requirements.
• Handle cash, card, mobile money, and other payment methods while ensuring accurate reconciliation at the end of each shift.
• Assist customers with product exchanges, repairs, resizing requests, warranties, and after-sales support in accordance with company policies.
• Follow up with customers after purchases to ensure satisfaction and build customer loyalty.
• Resolve customer complaints professionally and escalate complex issues to management where necessary.
• Support marketing campaigns, promotional events, exhibitions, and product launches to drive sales.
• Maintain confidentiality of customer information and company business records.
• Monitor competitor products, pricing, and market trends, providing feedback to management.
• Prepare daily sales reports, inventory reports, and customer feedback summaries.
• Ensure the showroom remains clean, secure, and visually appealing at all times.
• Collaborate with colleagues to achieve store sales targets and deliver a seamless customer experience.
• Adhere to company policies, operational procedures, and health and safety standards.
• Perform any other duties assigned by the Store Manager or Branch Manager in support of business operations.

Qualifications & Experience

• Diploma in Sales, Marketing, Business Administration, or a related field.
• Previous experience in jewellery sales, luxury retail, retail sales, or stock management.
• Knowledge of billing systems and eTIMS procedures.
• Experience using stock management and inventory systems.
• Prior experience in handling high-value products is an added advantage.
• Excellent customer service and relationship management skills.
• Strong communication and interpersonal skills.
• Good sales, negotiation, and upselling abilities.
• Basic computer proficiency, including billing and inventory systems.

How to Apply

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.