Reservations Agent Job Novotel
Hotel Jobs. Novotel Jobs
Job Description
- Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
- Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
- Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
- Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
- Analyze booking patterns and guest preferences to support revenue optimization initiatives
- Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
- Maintain organized records and documentation to ensure data integrity and compliance with company policies
- Identify opportunities to upsell services and packages while remaining transparent about offerings
- Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
- Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
- Assists other sections as and when needed
Qualifications
- Diploma in Front Office Operations/Hotel Management or related field
- Previous experience in a reservations, customer service, or hospitality role
- Strong listening and interpersonal skills with the ability to build rapport with diverse guests
- Excellent verbal communication skills in English; additional language proficiency is a valuable asset
- Proficiency with computer systems and reservation management software
- Exceptional attention to detail and accuracy in data entry and record-keeping
- Ability to multitask effectively and prioritize in a high-volume environment
- Strong problem-solving skills with a proactive approach to resolving issues
- Demonstrated ability to work collaboratively within a team structure
- Flexibility to adapt to changing circumstances and learn new processes quickly
- Goal-oriented mindset with a commitment to achieving performance targets
How to Apply
Click Here to Apply
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