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Relationship Officer- Portfolio Quality Management Job Bank of Africa
Banking Jobs. Bank of Africa Jobs
Key Responsibilities
- Develop and implement proactive strategies to prevent portfolio deterioration, including early intervention and customer outreach.
- Ensure the timely collection of outstanding debts by regularly communicating with clients.
- Analyze customer financial data and account activity to assess credit risk and potential for delinquency.
- Collaborate with business teams for Corporate/Key SME accounts identified as having a high risk of deterioration by conducting calls or visits
- Track collection efforts, report on progress, and identify opportunities to improve collection processes.
- Maintain consistent and effective communication with customers throughout the collection process.
- Maintain a strong understanding of bank policies and collection regulations.
- Work collaboratively with other departments (e.g., legal) to ensure efficient resolution of delinquent accounts and contribute to overall asset quality maintenance.
Competencies and Attributes
- Ability to establish effective rapport with debtors, responsible relatives, and other parties to obtain information and elicit cooperation.
- Ability to independently evaluate information and initiate action within prescribed guidelines.
- Ability to establish and maintain accurate records and files.
- Ability to understand, apply and explain pertinent laws and procedures concerning collections.
- Ability to gather and present information in legal proceedings to procure legal judgments.
- Proactive and results-oriented:
- Takes initiative to identify and address potential issues before they escalate.
- Strong communicator: Clearly conveys information, negotiates effectively, and builds rapport with customers.
- Empathetic and assertive: Understands customer challenges while firmly advocating for bank’s interests.
- Analytical and problem-solver: Analyzes financial data to assess risk and develop solutions for debt collection.
- Team player: Collaborates effectively with ARMs and other departments to achieve common goals.
Qualifications.
- Bachelor’s degree in Business Administration, Finance, or a related field .
- Minimum of 2-3 years of experience in loan collections or credit risk management.
- Proven track record of successfully resolving delinquent accounts, recovering outstanding debts, and preventing portfolio deterioration.
How to Apply
🚨 Before You Apply for This Job… Is Your CV Ready For The Competition?
This job will attract 1000+ applicants. Sadly, many qualified professionals miss out on interviews — not because they lack experience, but because their CV does not clearly demonstrate why they qualify for this specific job.
You may be qualified. But if your CV is too generic, outdated, or not aligned to the job requirements, you’ll not be shortlisted.
Using the same CV for every application also rarely works.
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Subject: CV Review & Upgrade
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