IT Intern NGO Job Save the Children

IT Jobs, Save the Children Jobs.

Responsibilities

End User / Technical Support (40%)

• Serve as a point of contact for IT support calls and ensures that they are logged into JIRA for Kenya & Madagascar staff.
• Assist the Kenya & Madagascar IT Officer with the roll-out of Local IT projects.
• Provide day to day end user support on general computer applications and IT systems in the Country and Field Offices.
• Provide training materials and procedures, and/or train users in the proper use of hardware and software.
• Provide end user support and resolution of technical issues via email, phone, and other means of communication.
• Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors, and network equipment.
• Cover for  Kenya & Madagascar IT Officer when he/she is on leave or engaged with other assignments
• Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised, and remedial action taken.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Ensures that the IT equipment is functioning properly and escalates critical failures to the Kenya & Madagascar IT Officer.
• Install and configure new machines for users
• Serves as the direct contact for mobile data devices including support & configuration
• Support backing up data from all computers routinely and ensure that backed up data is always secure.
• Analyse, design and develop web or mobile applications systems as per user requirements and organization standards.
• Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
• Provide support to the deployed IT innovation and implement immediate resolution to software problems. 
• Work together with broader Kenya & Madagascar IT teams to build T4D initiatives 

IT Helpdesk Management (40%)

• Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised, and remedial action taken.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Ensures that the IT equipment is functioning properly and escalates critical failures to the Kenya & Madagascar IT Officer.
• Install and configure new machines for users
• Serves as the direct contact for mobile data devices including support & configuration.
• Support backing up data from all computers routinely and ensure that backed up data is always secure.

Technology Innovations (10%)

• Analyse, design and develop web or mobile applications systems as per user requirements and organization standards.
• Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
• Provide support to the deployed IT innovation and implement immediate resolution to software problems. 
• Work together with broader Kenya & Madagascar IT teams to build T4D initiatives.

IT Assets Management (10%)

• Provide support in maintaining an assets movement tracker while ensuring the IT assets issuance and movement records are always up to date as per IT SOPs, Policies and Procedures.
• Ensure that all software’s in use are appropriate and in keeping with Save the Children guidelines, global IT Policy and meet the requirements of the programme.
• Ensure all systems, configured to the required standards, and aligned to the global IT policy.
• Undertake routine and regular maintenance of computers and accessories and ensure that all computers, printers, and other accessories in the office are in good working condition, always.

Skills & Benaviours (SCI Values in Practice) 

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.
• Holds partners accountable to deliver on their responsibilities.

Ambition:

• Sets ambitious and challenging goals for themselves, takes responsibility for their own personal development. 
• Future orientated, thinks strategically and on a global scale, eager to learn and adopt new technologies.
• Widely shares their personal vision for Save the Children, engages and motivates others.

Collaboration:

• Builds and maintains effective relationships with the regional office team, colleagues, members and external partners and Supporters.
• Values diversity, sees it as a source of competitive strength.
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions.
• Cuts away bureaucracy and encourages an entrepreneurial approach.

Integrity:

• Honest, encourages openness and transparency, builds trust and confidence.
• Displays consistent excellent judgement.

Qualifications, Experience & Skills

• Degree in an area of Information Technology, Computer science (IT) or equivalent. 
• Knowledge and experience in Microsoft Office 365 and Windows client & server environments.
• Understanding of SharePoint and Microsoft solution systems. 
• Programming experience in Python & JAVA is an advantage.
• Experience with CoreVeiw, Entra ID, Active directory is an advantage but not a requirement.
• Demonstrate familiarity with Power Automate & PowerApps.
• Having excellent proficiency in spoken and written English with strong interpersonal skills
• Ability to work with people from diverse cultures.
• Good communication skills, ability to work with minimum supervision.
• Commitment to Save the Children values.

How to Apply

Click here to apply