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Implant M/F Job AGL
Logistics Jobs. Africa Global Logistics Jobs
Key Responsibilities
To act as the on-site representative of the company at the customer’s premises, ensuring seamless coordination of logistics operations, maintaining strong customer relationships, and driving operational efficiency and service excellence.
Operations Coordination
- Manage day-to-day logistics activities at the customer site for the Sea Export of their products
- Coordinate with transporters, Delmonte warehouse teams& Operations teams, and AGL internal departments to ensure timely execution.
- Monitor shipment status and ensure adherence to agreed timelines and service levels.
- Handle documentation for outbound shipments, customs clearance, and compliance where applicable.
Customer Interface
- Act as the primary point of contact between the customer and the AGL.
- Understand customer requirements and ensure alignment with operational execution.
- Provide regular updates on shipment status, delays, and exceptions.
- Address customer queries, complaints, and service issues promptly.
Exception Handling & Problem Solving
- Identify operational issues and initiate corrective actions.
- Escalate critical issues to management in a timely manner.
- Work closely with stakeholders to resolve delays and service failures
Compliance & Process Adherence
- Ensure all operations comply with regulatory requirements.
- Follow internal SOPs and maintain documentation for audits.
- Support continuous improvement initiatives in processes and efficiency.
Reporting
- Prepare daily/weekly/monthly operational reports.
- Track KPIs such as delivery timelines, turnaround time, and service levels.
- Highlight risks, bottlenecks, and improvement opportunities.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
- Experience in customer-facing or implant roles is an advantage.
- Knowledge of customs procedures and regulatory requirements (preferred)
- 2 Years in logistics, freight forwarding, and supply chain operations
How to Apply
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